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Registered Nurse, RN Patient Advocate
1 month ago
Registered Nurse, RN Patient Advocate
Work location: Texas Health Alliance 10864 Texas Health Trail TX 76244, In Office
Work hours: Exempt, Full time, 40 hours weekly
We are Texas Health Resources and 2024 FORTUNE Magazine’s “100 Best Companies to Work For®” (10th year in a row), 2023 FORTUNE Magazine’s “Best Workplaces for Women®”, and 2023 FORTUNE Magazine’s "20 Great Places to work in Health Care". You really do belong here.
What You Will Do
Registered Nurse Patient Advocate Highlights: Responsible for management of hospital’s response to patient complaints and grievances. Coordinates with entity leaders and frontline staff to improve patient experience. Receives complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods. Keeps stakeholders informed and involved throughout the investigation and response process. Responsible for ensuring the entity’s grievance program maintains compliance with the Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy. Accesses data and provides reports on current patient satisfaction trends through Press Ganey database. Produces written correspondence in the format of typed, formal letters to the patient or others on the patient’s behalf to communicate the hospital’s investigation and the outcomes of the investigation. Serves on the Patient Experience Committee. Serves as chair of the Grievance Committee. Participates in Patient Safety and Risk Management Operations by identifying potential liability in complaints received.
Engages with inpatient, emergency department, and outpatient departments to identify opportunities to improve patient experience. Manages and distributes patient comments and patient survey data and results to department leaders. Works with CNO on other projects as needed.
Here’s What You Need
Associates Degree in Nursing (ADN) is required. Bachelors in Nursing (BSN) is preferred.
Three (3) years of RN experience in an acute care hospital setting is required.
RN required upon hire.
Demonstrated ability to implement service excellence and service recovery principles and skills is essential to success in this role. Demonstrated ability to communicate with empathy and compassion.
Clearly demonstrated ability to prioritize and orchestrate effective, efficient and dedicated working behaviors in a dynamic, high-pressure environment while managing multiple projects and tasks.
High level of proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Teams is highly preferred.
Ability to type 40 to 45 words per minute is strongly preferred. Demonstrates excellent writing skills.
Texas Health Harris Methodist Hospital Alliance is a 151-bed, full-service hospital offering acute care and wellness programs to communities in North Fort Worth, Keller, North Richland Hills, Haslet, Justin, and surrounding areas. The hospital provides numerous services, including emergency medicine, general and outpatient surgery – including an outpatient surgery center, women, and infant’s care – including a level III neonatal intensive care unit, radiology – including a women’s imaging center, cardiac rehabilitation and therapy center, business health services, and wellness programs. Texas Health Alliance is a technologically advanced hospital that has earned national recognition for operating at the highest level of electronic medical record adoption. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
Additional perks of being a Texas Health employee
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .
Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
