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Medical Call Center Agents

3 months ago

Baltimore, United States Johns Hopkins Medicine Full time

Join an amazing global healthcare organization

Room for growth and a standard day shift schedule

Full benefits offered, including tuition reimbursement and generous paid time off

Location: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211

Some departments require 4-6 weeks of training on site, then one day a week on site, once trained.

Also, some departments offer remote training and in office days once or twice a month.

Day Shift: Full time, 40 hours, between 8:00am - 5:00pm Monday-Friday. No weekends

The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:

  • Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
  • Creating connections with patients while working with an exceptional, multi-disciplinary team
  • Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
  • Providing exceptional customer service on every call
  • Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine

Education:

High school diploma or GED required. Some college preferred.

Work Experience:

Requires a minimum of two years of experience in medical office, hospital, medical call center or similar customer service environment

Knowledge/Skills:

Requires proficient typing skills, ability to talk and type simultaneously. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and/or upset customers.

Requires a working knowledge of the following: medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, regulations, and managed care plans. Microsoft Word, Microsoft Excel and other application experience also required. Must be proficient on multi-line phone or ACD or similar system, copier, fax machine, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.).

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.