Urgent Care Supervising Clinician

The Supervising Clinician partners with the Regional Medical Director in joint responsibility for the leadership, supervision and outcomes of all clinic activities and day to day operations. Together they work to assure a vibrant practice based on sound stewardship principles, and for the retention and recruitment of clinic physicians and advanced practice providers.

The Supervising Clinician is responsible for ensuring outstanding clinical care, patient satisfaction, and access to affordable care in the context of the Institute for Healthcare Improvement's Triple Aim.

The Supervising Clinician provides accountable leadership for all of the HealthPartners Medical Group goals and priorities, including the People, Experience, Health and Stewardship (Four Dimensions) goals.

The Supervising Clinician has a good understanding of systems thinking and planning, excellent interpersonal and communication skills, a basic understanding of finance, and an ability to make and execute difficult decisions.

Reporting Relationship:

The Supervising Clinician reports directly to the Regional Medical Director (RMD).

Required Qualifications:

* Clinician in good standing in a primary care specialty (Family Medicine, Internal Medicine/Pediatrics) or Emergency Medicine
* Board certification in Family Medicine, Med-Peds or Emergency Medicine
* Minnesota and Wisconsin medical practice license
* Demonstrated communication skills and an ability to work effectively with all disciplines and levels of professionals within a large multi- specialty organization
* A commitment to develop leadership skills

Position Responsibilities:
The Supervising Clinician will first and foremost lead by example:
* Advocate and model the vision, mission, and values of HealthPartners
* Provide care, to all patients, consistent with the Triple Aim.
* Work full-time at HealthPartners (combined clinical and administrative time totaling the equivalent 0.8 FTE or greater) and maintain a substantive clinical practice
* Work within the Urgent Care Clinic leadership team to achieve organizational goals in all the Four Dimensions (Health, Experience, Stewardship, and People)
* Assigned projects.
* Understand, support, and lead consistent with the Group Practice Culture
* Promote and represent the Urgent Care Clinics within the HealthPartners organization and within the community

Urgent Care Clinic Locations:
- Stillwater, WI
- Westfields (New Richmond, WI)
- Hudson, WI
- Amery, WI

PEOPLE

• Promote partnership, collaboration, collegiality, and communication with urgent care physician and advanced practice provider colleagues. Develop and implement strategies to assess and improve morale among clinic staff and clinicians
• Provide leadership in recruiting new professional staff to the clinic
• Establish effective mentoring of new physicians
• Coordinate orientation and training of physicians and clinicians in the clinic, per medical group urgent care guidelines
• Support all clinic physicians' and advanced practice clinicians' success through ongoing conversations, coaching and structured meetings
• Conduct regularly scheduled group meetings with clinic physicians and advanced practice clinicians
• Set agendas and provide leadership at regular meetings with clinic physicians and other clinicians
• Assure that clinic physicians and advanced practice clinicians fulfill expectations for professional behavior, work quality, effort, productivity and hours. Demonstrate the ability to respectfully hold clinicians accountable to job expectations. Work collaboratively to create specific corrective action plans if job performance is deficient or behavioral concerns arise
• Routinely assess the work status of all physicians and advanced practice clinicians. Actively promote their continuous development

HEALTH

• Assure optimal clinic access and function by partnering with the Clinic Manager to manage physician staffing
• Monitor physician, advanced practice clinician and overall clinic performance in the HealthPartners Medical Group's dashboard measures of access and health outcomes
• Actively promote and monitor effectiveness of clinic Care Model Process (CMP); introduce and assist with CMP Retraining.
• Review and share health outcomes data, and develop specific action plans for improvement

EXPERIENCE

• Commit to a patient-first approach
• Conduct clinic rounding activities on a regular basis with clinicians, clinic support staff and patients within key areas such as care units, radiology, lab, pharmacy and patient waiting areas
• Monitor physician, advanced practice clinician and overall clinic performance in the HealthPartners Medical Group's dashboard measures of patient experience. Assure that the clinic's patient satisfaction scores meet or exceed goals
• Review Patient Experience Survey results to each physician and care team with action steps for improvement
• Work with clinic leadership to review and act on formal patient complaints

STEWARDSHIP

• Maintain a full understanding of stewardship indicators
• Monitor physician, advanced practice clinician and overall clinic performance in the HealthPartners Medical Group's dashboard measures of stewardship
• Review monthly stewardship measures and compensation reports. Create and monitor specific clinic and clinician action plans as indicated
• Assure that each physician and advanced practice clinician understands and is making satisfactory progress toward production goals
• Work with the clinic coding and documentation specialists (RCS) to assure that clinician coding and documentation is compliant with policies of the HealthPartners Documentation and Compliance Committee. Assure that clinicians are not consistently under-charging or over-charging for rendered services. In partnership with the Clinic Supervisor, create specific corrective action plans as indicated
• Actively promote group practice building as an important element of health care quality, patient experience, and stewardship

NEIGHBORHOOD:

On the Minnesota-Wisconsin boarder is a handful of hospitals and clinics known as The Valley - which includes Amery, Hudson, New Richmond, WI and Stillwater, MN. As employees of HealthPartners, physicians in The Valley reap the benefits of a small community and the security of one of the largest medical groups in the Upper Midwest.

ABOUT US:

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran or basis of disability, or any other federal, state or local protected class.

TO APPLY:

For more information about the position or to apply, please contact Holly Pietruszewski, Physician and APC Recruiter at Holly.A.Pietruszewski@HealthPartners.com. For immediate consideration, please apply online.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

---