Customer Due Diligence

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Location: Malvern, PA, West Reading, PA or other Customers Bank location. This schedule is hybrid and will require the chosen candidate to be in office 3 days per week with Monday, Tuesday and Thursday being set days.

Position Summary:

• Ensure compliance with Bank Secrecy Act Regulation's, Anti-Money Laundering related regulations, Office of Foreign Assets Control Regulations and USA PATRIOT Act Regulations.
• Conduct research and advise the front and back offices regarding client onboarding, customer due diligence (CDD) and enhanced due diligence (EDD) standards and requirements.
• Resolve and provide reporting on CDD/EDD exceptions.
• Perform enhanced due diligence (EDD) reviews of all assigned high risk customers. Use customer risk scoring models in accordance with departmental processes and procedures.
• Review and File SAR's within regulatory and department timeframes.
• FINCEN 314(a) Alerts and corresponding reporting.
• Review of 314(b) inquiries to determine customer risk.
• Act as direct liaison between the BSA Team and other departments for New Account Review and BSA inquires

Key Skills:

• Knowledge of Microsoft Office Applications-Word, Excel, Access, PowerPoint
• Detail oriented, Open to learning new applications & skills, Can think outside of the box, Verbal Skills
• Must know how to navigate IBS, Prime AML, FCM Image Center, DocFox, Lexis Nexis and the Intranet,
• Strong knowledge of Policy and Procedures

Technology Strengths:

• Proficient knowledge of Microsoft Office Applications-Word, Excel, Access, PowerPoint

Nice to Haves:

• Experience with Cryptocurrency
• CAMS Certification

Must-Haves:

• A minimum of 3 years related BSA/AML experience with KYC and due diligence with exposure to EDD and OFAC.
• Strong knowledge and experience with money laundering patterns, BSA, PATRIOT Act, OFAC and compliance regulations.
• Ability to work both independently and with a team.
• Excellent communication skills with the ability to deliver clear instruction and support to internal clients.
• Accountably, takes ownership for all actions. Set high standard for self-performance and completion of tasks.

Must be legally eligible to work in the US without sponsorship to be considered.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us Let's take on tomorrow.