IT Specialist

In order to qualify for this position, resumes must provide sufficient experience, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

The duties of an IT Specialist (System Administration) include but are not limited to:

Provides Tier II and III level help desk hardware and software support for Fleet and Family Readiness FFR devices to include Point of Sale (POS), commercial patron and business devices for the enterprise.
Collaborates and liaisons with program managers and attends conference calls as required.
Provides TIER II and III computer hardware and operating software, Windows and MAC, customer support to business and patron users.
Develops and maintain a cyber-secure image and provision computer hardware to support business and patron users.
Diagnoses and resolves computer hardware and software problems in response to customer reported incidents.
Assists with needs analyses to define opportunities for new or improved support process solutions.
Performs help desk ticket assessment, analysis for solution, implementation of corrective action to resolve discrepancy and documentation.
Researches, evaluates, and provides feedback on problematic trends and patterns to support requirements.
Performs configuration/troubleshooting, and maintaining of customer hardware and software.
Develops and deploys computer hardware and software firmware and patches on an enterprise system to meet cyber security requirements.
Participates in the planning and delivery of a full range of customer support services to the organization.
Presents informal training to staff and customers in using hardware and software systems.
Reports, responds to, and resolves customer requests.
Performs and ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
Provides tiered support in a manner that minimizes interruptions in customers' ability to carry out business activities.
Provides expert and proactive technical advice, guidance, and recommendations to management and other technical specialists on IT issues.
Coordinates the technical support of deployed applications and hardware.
Creates solutions guide to typical and recurring helpdesk tickets and post for general use.
Analyzes customer/user/process owner change requests and/or makes suitable alternative recommendations to support mission requirements.
Consults with customers to identify and specify requirements.- Provides cross training to colleagues as required or appropriate.
Serves as Contracting Officer Representative (COR) or Assistant Contracting Officer Representative (ACOR) or Technical Advisor (TA) as required.