Room Attendant

3 weeks ago

Gadsden, United States Holiday Inn Express & Suites Gadsden W-Near Attalla Full time

Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities.  We care for people so they can be their best Care is in the heart of what we do. 

JOB SUMMARY

A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.

QUALIFICATION STANDARDS

Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but no limited to: Picking up trash Changing linen and making the bed Cleaning entire bathroom Sweeping and dusting guest room Cleaning the windows and balcony Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift. Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed.

Education & Experience:

Experience in a hotel or a related field preferred BUT NOT REQUIRED.

Physical requirements:

Long hours sometimes required but an average week is 36-40 hours. Ability to lift, pull, and push moderate weight (minimum of 20 lbs) Ability to bend, lift, and be standing or walking during entire shift Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Equal Opportunity Employer (M/F/D/V)

Source: Hospitality Online

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