Current jobs related to Geek Squad Agent - Rochester - Best Buy

  • Geek Squad Senior Agent

    4 weeks ago

    Rochester, United States Best Buy Full time

    Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance with Geek Squad's high standards and Best Buy's Customer promise. The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and...

  • Geek Squad Advanced Repair Agent

    3 weeks ago

    Rochester, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Agent

    3 weeks ago

    Rochester, United States Best Buy Careers Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...

  • Geek Squad Agent

    3 weeks ago

    Rochester, MN, United States Best Buy Careers Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...

  • Services Experience Manager

    3 weeks ago

    Rochester, United States Best Buy Full time

    As the Services Experience Manager you'll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You'll support between one and seven stores in a micro-market and serve as the link between services and omnichannel. You'll drive...

Geek Squad Agent

3 months ago

Rochester, United States Best Buy Full time
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What you'll do
  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Basic Qualifications
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights and weekends
Why you'll love it here

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Rochester, NY - 14623