Host

4 weeks ago

Chicago, United States 10Pin Bowling Lounge Full time

10pin Bowling Lounge is seeking Host/Hostess for the front desk reception. No prior experience is necessary for this position but are seeking hospitality minded individuals willing to learn and train on the job. The Host/Hostess will have the responsibility of providing an amazing bowling experience to our guests, greet them with a smile and deliver prompt, friendly and efficient service. They are responsible for assigning bowling lanes, distributing shoes, answering phones, directing guests, and monitoring activity on the lanes.

RESPONSIBILITIES

-Greets guests with a smile and provides them with information about 10pin’s services, promotions, pricing, and specials

-Efficiently and accurately operates all functions of the bowling computer system

-Answers phone with the proper greeting and provides prompt and accurate information 

-Ensures maximum utilization of lanes through efficient control of guest flow 

-Tracks lane availability and assigns open lanes

-Manages lane status and assists with any cleaning necessary on the lanes before seating any new guests

-Strong understanding our menu and brand

-Maintains a clean and organized work environment

-Properly notifies manager of any lane issues

-Cash handling: gives proper change and maintains accurate cash drawer

-Assists other employees with miscellaneous duties to prevent delays in guest service

-Promptly assists and responds to guest questions and seeks help from management and other employees as needed

-Graciously accommodates all scheduled parties and events

-Effectively manages the wait list

-Extend a friendly goodbye and invite all guests back to the venue

-Additional tasks as assigned by management 

SKILLS & QUALIFICATIONS

-Superior customer service skills

-Ability to multitask

-Ability to work under pressure

-Strong communication skills

-TEAM PLAYER

-General math skills

-Must keep work area clean and organized

-Proactive and takes initiative

-Requires standing throughout shift

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