Quality Assurance Manager

4 weeks ago

Minneapolis, United States DCM Services, LLC Full time
Apply Description

Who are we?


DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.


What you'll be doing:

In this role, the Quality Assurance Manager is responsible for the management of the communication and claim quality monitoring programs. In addition to managing the programs and the Quality Assurance team, the Manager will ensure compliance with Federal and State collection call requirements and client requirements. This individual will analyze, provide management reports on the results of the quality monitoring programs, and recommend improvement plans where necessary. Such analysis and recommendations will identify process improvements at the individual level, team level, and organizational level with a goal of increasing overall individual/team/company performance, reducing attrition and consumer complaints

Requirements

Essential Job Functions:

  • Hires and trains quality assurance employees. Oversees the daily workflow and schedules of the department. Conducts performance evaluations that are timely and constructive.
  • Organizes resources to accomplish tasks with maximum efficiency for team.
  • Effectively motivates team with feedback, challenges, celebrations and incentives to ensure team success.
  • Communicates quality standards and parameters to QA team, operations teams, and other appropriate staff.
  • Defines, documents, and communicates quality assurance goals, direction, focus, to align processes with company, client and compliance objectives and requirements.
  • Scores calls against established quality assurance standards.
  • Identifies, analyzes, and reports on quality results, performance trends and metrics, and communicates short-term and long-term goals to management and other internal stakeholders. This includes but is not limited to identifying and analyzing issues, defects, and other problems, particularly when problems recur in various subsets of data (e.g., Account Representative, team, manager, tenure or training class).
  • Actively participates in client facing items and audit response participation.
  • Creates and updates existing documentation related to the communication monitoring processes.
  • Collaborates with Training and/or Operations to develop training related to quality assurance related topics.
  • Serves as the subject matter expert in both internal and external conversations related to quality.
  • Facilitate calibration between members of the quality assurance team as well as internal and external customers.

What's in it for you:

  • Competitive base wage
  • Monday through Friday schedule
  • Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date
  • Paid time off accrued from start date
  • Free food
  • Free workout facility at corporate office
  • Causal dress code where jeans are ok every day

Skills and Experience required:

  • Strong technical and computer skills, including but not limited to use of Excel, Outlook, SharePoint, and Power BI.
  • Ability to teach and mentor.
  • Ability to communicate effectively, competently, and professionally in written and verbal form to a variety of audiences, including but not limited to senior leadership, front line employees, and external clients and auditors.
  • Excellent data analyzing and review skills.
  • At least three years of managing a team of employees.
  • At least three years of experience in call center settings. Preferably in a highly regulated industry like debt collection, banking or healthcare.

  • Quality Assurance Manager

    3 weeks ago

    Minneapolis, United States DCM Services Full time

    Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance...

  • Quality Assurance Manager

    2 weeks ago

    Minneapolis, United States DCM Services Full time

    Who are we? DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance...

  • Quality Assurance Manager

    2 weeks ago

    Minneapolis, Minnesota, United States DCM Services, LLC Full time

    Description Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the...

  • Quality Assurance Manager

    1 week ago

    Minneapolis, Minnesota, United States DCM Services, LLC Full time

    ApplyDescription Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also...

  • Quality Assurance Manager

    2 weeks ago

    Minneapolis, United States DCM Services, LLC Full time

    Apply Description Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, Minnesota, United States DCM Services, LLC Full time

    Description Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, United States C.H. Robinson Full time

    Represent C. H. Robinson for all matters of quality and standards with heavy focus on healthcare industry verticals Serve as the subject matter expert and escalation for customer engagement, resulting in the development and coordination of action pla Quality Assurance, Manager, Assurance, Internal Auditor, Supply Chain, Project Management, Business Services

  • Quality Assurance Manager

    2 weeks ago

    Minneapolis, United States Lennar Homes Full time

    Overview: Welcome Home! Build your career with Lennar! As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult. At Lennar,...

  • Quality Assurance Manager

    2 weeks ago

    Minneapolis, United States Lennar Homes Full time

    Overview: Welcome Home! Build your career with Lennar! As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult. At Lennar,...

  • Quality Assurance Manager

    1 week ago

    Minneapolis, United States Lennar Homes Full time

    Overview Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult. At Lennar,...

  • Quality Inspector

    1 week ago

    Minneapolis, United States Assurance Manufacturing, Inc. Full time

    Job DescriptionJob DescriptionAssurance Manufacturing 9010 Evergreen Blvd NW, Coon Rapids, MN 55433Assurance Manufacturing is a modern manufacturing facility that is looking for a full-time Quality Inspector on our day shift. We offer a comprehensive compensation and benefit package that includes medical/HSA, dental, STD, LTD, basic life, voluntary life,...

  • Regional Quality Assurance Manager

    3 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets. Apply today and become part of a team on this journey within more...

  • Regional Quality Assurance Manager

    3 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.Apply today and become part of a team on this journey within more...

  • Regional Quality Assurance Manager

    3 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.Apply today and become part of a team on this journey within more...

  • Compliance & Quality Assurance Manager

    1 month ago

    Minneapolis, United States Minnesota Council of Nonprofits Full time

    All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply! Washburn Center for Children is a leading children’s mental health center, caring for a wide variety of children’s needs associated with anxiety, depression, behavioral difficulties and trauma. The 141-year-old nonprofit offers critical...

  • Quality Assurance Engineer

    3 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets. Apply today and become part of a team on this journey within more...

  • Quality Assurance Engineer

    3 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets. Apply today and become part of a team on this journey within more...

  • Quality Assurance Engineer

    2 weeks ago

    Minneapolis, United States Supply Technologies Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets. Apply today and become part of a team on this journey within more...

  • Quality Assurance Intern

    1 month ago

    Minneapolis, United States LSG Sky Chefs Full time

    LSG Sky Chefs, a part of LSG Group is the world's leading provider of end-to-end on-board products and services. Role Purpose Statement We are seeking a detail-oriented and enthusiastic Quality Assurance Intern to join our team at LSG Sky Chefs. This internship offers an invaluable opportunity to gain hands-on experience in the airline catering industry,...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Minneapolis, United States CliftonLarsonAllen Full time

    CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and...