Registrar - ED Fracture Clinic Full Time)

Found in: beBee S US - 2 weeks ago


Miami, United States Nicklaus Children's Health System Full time

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.

Job Specific Duties

  • Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
  • Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate. 
  • Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication. 
  • Interviews patients/families to obtain demographic, third-party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients. 
  • Verifies third party payer information via the web or telephone. 
  • Obtains appropriate authorization for Health System and physician services. 
  • Documents all activities in the collection notes file of the computer system as appropriate. 
  • Directs families to appropriate place to receive their service by phone, text, email, and/or in person. 
  • Calculates patients’ financial responsibility estimates based on their insurance benefits and contracts and provides information to patient/family. 
  • Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses. 
  • Communicates with departments if any issues/questions arise or to accommodate any special needs for patients. 
  • Notifies management of any insurance/financial discrepancies for approval.
  • Obtains and validates prescription when appropriate and communicates with physician practice, if necessary. 
  • Scans all documents in the appropriate folder in the computer system.
  • Obtains all necessary consents for patient treatment either in person or over the phone. 
  • Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
  • Collects payments and provides receipts. 
  • Responsible for placing/monitoring patients arriving for services by using the patient’s tracking system.
  • Corrects any registration errors made utilizing the QA system. 
  • Schedules Health System services as appropriate. 
  • Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information. 
  • Participates in disaster drills, provides disaster packets, and replenishes as needed. 
  • Receives incoming cue calls and handles as appropriate. 
  • Ensures adult approval has been received for patients over 21years of age. 
  • Identifies duplicate financial and medical record numbers and handles as appropriate. 
  • Performs down time manual registration as needed. 


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