See more Collapse

Reservations Agent

1 month ago

Springfield, United States Crowne Plaza Springfield - Convention CTR Full time
Job Summary

The Reservationist position is responsible for providing exceptional service while making reservations for leisure, corporate, and group travelers. The Reservationist will work closely with all departments as a cohesive team to maximize revenue and Guest satisfaction and to develop future and repeat business opportunities.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Answering reservation calls for the hotel.
  • Entering reservation information into the hotels property management system, the restaurants reservation system, and/or the spas management system.
  • Checking department e-mail and responding accordingly.
  • Communicating guest preferences and any pertinent information to the effected department quickly and clearly.
  • Reviewing and monitoring online reservations booked to ensure accuracy.
  • Providing clear description of hotel features and amenities.
  • Maintaining brand quality standards for phone verbiage and etiquette.
  • Monitor and analyze Rooms Inventory maximizing occupancy and increase average rate. This may include monitoring and inputting Airline Crew and Group Blocks, room assignments, determining cut off dates, Rate Restrictions and out of order rooms. Coordinate with all Front Office shifts to ensure guest satisfaction and efficiency.
  • Process and handle group rooming lists, reservations, and employee reservation requests by inputting data into the reservations system and credit approval for guests. Ensure accuracy, efficiency in processing information timely and accurately.
  • Total responsibility of room placement accuracy for guests and VIPs coordination according to guidelines set by Front office Manager, General Manager and Contracts.
  • Communicate with sales and front office departments to coordinate and monitor guest room blocks and special reservation needs.
  • As necessary on shift, perform all guest service agent functions including but not limited to checking in/out of hotel guests, resolving complaints and reporting adjustments upon occurrence, answer questions regarding hotel facilities, PBX duties, etc.
  • Must be able to consistently report to work on time as scheduled and be prepared to work as scheduled. Flexible and weekends are a must.
  • Assist office in any other administrative duties as needed such as filing and sending faxes.
  • Maintain an open line of communication between guests, employees, and management.
Knowledge, Skills & Abilities

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • Preferable prior reservations experience and Hotel experience.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to multitask.
Physical Demands
  • Flexible and long hours sometimes required.
  • Light work -Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to sit or stand during entire shift.
Apply Now

Source: Hospitality Online

We have other current jobs related to this field that you can find below

  • Reservations Agent

    1 month ago

    Springfield, Illinois, United States Crowne Plaza Springfield - Convention CTR Full time

    Job SummaryThe Reservationist position is responsible for providing exceptional service while making reservations for leisure, corporate, and group travelers. The Reservationist will work closely with all departments as a cohesive team to maximize revenue and Guest satisfaction and to develop future and repeat business opportunities.Essential Job...

  • Rental Agent

    1 month ago

    Springfield, United States Bob's Rentals Full time

    Job DescriptionJob DescriptionBob's Rentals dba AVIS Rent a CarUrgently Hiring Qualified Applicants: receive a $1,000.00 Hiring BonusRental Agent Role: Springfield-Branson National AirportIf you're looking for a sales career with high earning potential in a retail counter environment, this is a great option for you! Bring Your 'A' Game and...

  • Rental Agent

    1 month ago

    Springfield, United States Bob's Rentals Full time

    Job DescriptionJob DescriptionBob's Rentals dba AVIS Rent a CarUrgently Hiring Qualified Applicants: Join us before the end of December and receive a $1,000.00 Hiring BonusRental Agent Role: Springfield-Branson National AirportIf you're looking for a sales career with high earning potential in a retail counter environment, this is a great option for...

  • Element Springfield South

    1 month ago

    Springfield, United States Bryan Properties Group Full time

    COME JOIN OUR TIGHT KNIT WELCOME TEAM!!! Our brand new hotel is located on Battlefield Road and is expected to be a great place for extended stay for doctors, traveling nurses, business travelers, not to mention ALL of the loyal Marriott Bonvoy members who are going to flock towards our beautiful hotel... We are looking for people to help ensure that their...

  • Element Springfield South

    1 month ago

    Springfield, United States Bryan Properties Group Full time

    COME JOIN OUR TIGHT KNIT WELCOME TEAM!!! Our brand new hotel is located on Battlefield Road and is expected to be a great place for extended stay for doctors, traveling nurses, business travelers, not to mention ALL of the loyal Marriott Bonvoy members who are going to flock towards our beautiful hotel... We are looking for people to help ensure that their...

  • Element Springfield South

    1 month ago

    Springfield, United States Bryan Properties Group Full time

    Job DescriptionJob DescriptionCOME JOIN OUR TIGHT KNIT WELCOME TEAM!!! Our brand new hotel is located on Battlefield Road and is expected to be a great place for extended stay for doctors, traveling nurses, business travelers, not to mention ALL of the loyal Marriott Bonvoy members who are going to flock towards our beautiful hotel... We are looking for...

  • Front Desk Agent

    1 month ago

    Springfield, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Springfield, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 weeks ago

    Springfield, United States TownePlace Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Springfield, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 month ago

    Springfield, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    1 month ago

    Springfield, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    1 month ago

    Springfield, United States Courtyard Springfield Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Springfield, United States Marriott Springfield Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Springfield, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    1 week ago

    Springfield, United States Country Inn & Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    6 days ago

    Springfield, United States Country Inn & Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    2 weeks ago

    Springfield, United States Country Inn & Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Springfield, United States TownePlace Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Front Desk

    2 months ago

    Springfield, United States Prime Full time

    The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner. Responsibilities:Greets guests in a friendly and professional ma Hotel, Front Desk, Guest Service, Reservations, Retail