![Marriott](https://media.trabajo.org/img/noimg.jpg)
FLEX Senior Application Support Analyst
2 days ago
Job Number 24113369
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
JOB SUMMARY
The Senior Analyst acts as a support subject matter expert identifying and participating in activities or projects related to the platform and support workflows. Setting the standard this individual promotes a continuous improvement mindset. Working with service providers, and IT Support Partners to improve ITSM & CRM Categorization of issues through integration or other means that achieved improved MTTR, reduction of recurring incidents, and root cause identification and resolution. The major responsibility of this role is to improve customer service by leading support initiatives in the Revenue Management portfolio of products that provide a seamless support experience for the user community.
The Support Desk operates 24X7 and candidates must be available to work as required to support business needs.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or equivalent (GED)
Hotel Property or Above Property experience in Revenue Management using Marriott’s One Yield Application
Preferred:
5+ years’ experience in business application support in a call center environment, customer service or hospitality
Meeting facilitation and presentation skills
Core working knowledge of Hotel Property Management Systems and Mobile Applications
Prior Leadership experience
Established work history of strong customer service
Ability to effectively facilitate complaint resolutions
Strong communication skills (written and verbal)
Skilled at listening and persuading
Experienced in supporting change management efforts
College degree or working towards one
Strong team orientation
CORE WORK ACTIVITIES
Answers phones and chats in a timely manner using appropriate scripts and language as per department policy.
Responds in writing via email or chat to customer inquiries per department policy.
Creates and updates Help Desk incident or service tickets as defined by department procedures and policies.
Provides excellent customer service and follow-up for all customers who contact the Help Desk.
Maintains, reviews and complies all documentation that pertains to products supported or operating procedures.
Uses ticketing tools and reporting as well as other customer engagement tools like the telephone ACD, Chat, and the Knowledge Management database to ensure a positive customer experience and Level 1 agent effectiveness.
Escalates issues, as needed, to appropriate Marriott business units and Service Providers.
Initiates the creation and modification of knowledge articles and business process documentation for use by team, peers, and supported customers.
Facilitates the entire contact resolution process from initial contact (call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio.
Acts as subject matter expert for Application Support Analysts, Customers, and Business Sponsors.
Perform all basic duties of an Analyst and serves as needed.
Serve as an escalation point for more complex functional and operations request.
Ensure operational continuity and to identify procedural support gaps.
Contributes general knowledge and skill to the information technology discipline to support team, partner teams, and department business goals.
Works with minimal supervision to complete complex tasks and assignments, Provides guidance and training to level one team on issue resolution and problem management.
The Senior Analyst contributes to the Knowledge Base to improve issue resolution speed, providing documented process and procedures that improve the overall capability of the support operating model for department and support partners.
Leads and initiates CRM integration initiatives that drive data collection, workflow efficiency, and reduction of critical incidents
Responsible for documenting requirements for technical initiatives
Builds effective relationships with business, service providers, and internal support teams to deliver effective support workflows that improve the overall support model.
Provides level 1 and additional problem determination and support for specific Marriott supported applications using documented procedures and available tools
Attends business meetings/training as directed
Takes business meeting notes and shares highlights with leadership to ensure align on strategies and operating workflows
Trains and transitions functional and business operational knowledge and learning to Application Analyst
Functions as the customer advocate for Marriott business applications and supports continuous service improvement
Determines, categorizes, and assigns priorities for incidents to meet service level objectives and ensure customer needs are met
Enhances support workflow and escalation paths for Marriott business units or Service Providers
Responsible for own work and contributing to team, department and/or business results.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Supports enterprise processes to include incident management, change management, and problem management
Performs other duties as appropriate or assigned
Salary Range (based on compa-ratio to accommodate all pay zones)
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, June 28, 2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
FLEX Senior Application Support Analyst
3 days ago
Bismarck, North Dakota, United States Marriott Full timeJob Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementThis is a temporary position.JOB SUMMARYThe Senior Analyst acts as a support subject matter expert identifying and participating in activities or projects...
-
Application Support Analyst
4 weeks ago
Bismarck, North Dakota, United States Marriott Full timeJob Number Job Category Information TechnologyLocation Marriott International Systems, 9737 Washingtonian Blvd Attn: IT, Gaithersburg, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYAs a member of the Help Desk Support organization, the Application Support Analyst provides first level hotel...
-
Application Support Analyst
4 weeks ago
Bismarck, United States Marriott Full timeJob Number 24096986 Job Category Information Technology Location Marriott International Systems, 9737 Washingtonian Blvd Attn: IT, Gaithersburg, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY As a member of the Help Desk Support organization, the Application...
-
Senior Product Management Analyst
4 weeks ago
Bismarck, United States comScore Full timeComscore Senior Product Management Analyst Bismarck , North Dakota Apply Now Comscore Movies has an immediate opening for a Senior Product Management Analyst to join our Hollywood Software Exhibition Products team, working with our valued client base, which includes some of the largest cinema exhibitors in the world. The Sr. Product Management Analyst will...
-
Senior Industry Data Analyst
2 weeks ago
Bismarck, North Dakota, United States Oracle Full timeOracle Senior Industry Data Analyst (Analytics & AI)- Construction and Engineering Bismarck , North Dakota Apply Now The Senior Industry Data Analyst will be a flexible, results-oriented, and authority product strategy professional. This role combines industry knowledge with a great instinct for developing compelling Analytics & AI outcomes with a strong...
-
Bismarck, North Dakota, United States ND Retirement and Investment Office Full timeThe North Dakota Retirement and Investment Office (RIO) is seeking qualified candidates for Portfolio Manager, Senior Analyst, and Analyst roles. To learn more about these opportunities with our talented and high-performing investment team and to apply, please visit and select the Careers tab. These positions may be considered for a remote work arrangement...
-
Business Applications Support Specialist
2 weeks ago
Bismarck, United States North Dakota Full time**Job Description** Job Title Business Applications Support Specialist Location Bismarck, ND Hiring Salary: $4,200 - $5,500/month depending on experience At the State of North Dakota, we are driven by our purpose of empowering people, improving lives, and inspiring success. Through our values of gratitude, humility, curiosity, and courage, our talented...
-
Income Tax Analyst II, III, or Senior
2 weeks ago
Bismarck, United States Basin Electric Power Full time**Job Description** **Position Title:** Income Tax Analyst II, III, or Senior **OPEN UNTIL FILLED** **Department/Location:** Financial Services **/** Bismarck, ND **Company:** Basin Electric Power Cooperative **Position Purpose:** This position is responsible for ensuring compliance with various governmental income tax laws and regulations. Specifically,...
-
Senior Clinical Informatics Analyst
3 weeks ago
Bismarck, United States Sanford Health Full timeJob Summary The Senior Clinical Informatics Analyst demonstrates a clinical background with a special interest and expertise in use of the electronic medical record and other technology that enhances clinical practice. Acts as a liaison between assigned departments, facilities, providers and Information Technology (IT) staff in order to facilitate...
-
Associate Application Analyst
1 day ago
Bismarck, United States Atos Full timeAssociate Application Analyst - EPIC Software Publication Date: Jun 13, 2024 Ref. No: 498221 Location: North Dakota, ND, US, 99999 Eden Prairie, MN, US, 55344 LA CROSSE, WISCONSIN, US, 54601 Vermillion, SD, US, 57069 Valley City, ND, US, 58072 Pierre, SD, US, 57501 Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global...
-
Senior Director IT Application Development
7 days ago
Bismarck, United States Marriott Full timeMarriott Senior Director IT Application Development Bismarck , North Dakota Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY: Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This...
-
junior application administrator
4 weeks ago
Bismarck, North Dakota, United States Atos Full timeCompany: Eagle Creek, an Eviden business Position: ASSOCIATE APPLICATION ANALYST - EPIC You have graduated or are about to graduate from college. You are looking for experience and a place to build your career. At Eagle Creek, we'll jumpstart your career with the most relevant technologies in the U.S. We'll assist you with relocation and give you paid...
-
junior application administrator
2 months ago
Bismarck, North Dakota, United States Atos Full timeCompany: Eagle Creek, an Eviden business Position: ASSOCIATE APPLICATION ANALYST - EPIC You have graduated or are about to graduate from college. You are looking for experience and a place to build your career. At Eagle Creek, we'll jumpstart your career with the most relevant technologies in the U.S. We'll assist you with relocation and give you paid...
-
Sr. Security Program Analyst
5 days ago
Bismarck, North Dakota, United States CBRE Full timeCBRE Sr. Security Program Analyst - Pacific/Mountain REMOTE Bismarck , North Dakota Apply NowSr. Security Program Analyst - Pacific/Mountain REMOTEJob 172779Posted24-Jun-2024Service lineRole typeFull-timeAreas of InterestProject ManagementLocation(s)Remote - US - Remote - US - United States of AmericaAbout the roleAs the Senior Security Program Analyst, you...
-
Business Analyst Manager
2 weeks ago
Bismarck, United States Doosan Bobcat Full timeBusiness Analyst Manager Last Updated Date: Jun 18, 2024 Location: Bismarck, ND, US, 58504 Company: Doosan Bobcat NA Corp Job Information Join Our Team of Groundbreakers & Be Part of Creating the Future At Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. With a...
-
Team Leader
4 weeks ago
Bismarck, United States Support Systems, Inc Full timeJob DescriptionJob DescriptionCome join us on our mission to to increase peoples independence....to build meaningful lives.....to connect people to their communities....and to have a ton of fun along the way!! Support Systems, Inc provides in home services to people with disabilities. Our mission is to provide the highest quality or person-directed services...
-
Senior Drainage Engineer
4 weeks ago
Bismarck, North Dakota, United States SRF Consulting Group Full timeSenior Drainage Engineer At SRF, our employee-owners help shape the culture and future of our business. As a 100 percent employee-owned company, team members share in the company's growth and prosperity and receive stock ownership on a vesting schedule for their retirement. Our social culture boasts frequent companywide events, clubs, and sports teams, as...
-
Senior Drainage Engineer
1 month ago
Bismarck, United States SRF Consulting Group Full timeSenior Drainage Engineer (052304) At SRF, our employee-owners help shape the culture and future of our business. As a 100 percent employee-owned company, team members share in the company's growth and prosperity and receive stock ownership on a vesting schedule for their retirement. Our social culture boasts frequent companywide events, clubs, and sports...
-
Senior Drainage Engineer
1 month ago
Bismarck, North Dakota, United States SRF Consulting Group Full timeSenior Drainage Engineer At SRF, our employee-owners help shape the culture and future of our business. As a 100 percent employee-owned company, team members share in the company's growth and prosperity and receive stock ownership on a vesting schedule for their retirement. Our social culture boasts frequent companywide events, clubs, and sports teams, as...
-
Senior Drainage Engineer
4 weeks ago
Bismarck, North Dakota, United States SRF Consulting Group Full timeSenior Drainage Engineer At SRF, our employee-owners help shape the culture and future of our business. As a 100 percent employee-owned company, team members share in the company's growth and prosperity and receive stock ownership on a vesting schedule for their retirement. Our social culture boasts frequent companywide events, clubs, and sports teams, as...