Technical Support and Scheduling Specialist

1 month ago


Charlotte, United States ScentAir Technologies LLC Full time

Job Description:
Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist. This hybrid role combines coordinating technical services with pre-sale support to ensure seamless delivery to our customers. You'll analyze installation plans, troubleshoot issues, and provide scheduling and technical assistance.
 

- Recurring dispatch and service scheduling / Multitasking capability is a must
Requirements:
• Strong computer systems proficiency, including Microsoft Word, Outlook, Access, PowerPoint, and strong Excel skills with experience in V lookups. 
• Must have previous experience using Client Relationship Management (CRM) software applications, primarily Salesforce.
• Exceptional troubleshooting and diagnostic skills.
• Previous scheduling experience preferred but not required.
• Self-starter mentality with the ability to work well with changing priorities.

- Bilingual proficiency in Spanish/English is a plus.

Responsibilities:
• Coordinate and ensure timely scheduling of field technicians and subcontractors for client installations, service requests, and regular maintenance of systems across North America, Canada, and Latin America.
• Answer incoming calls to our Tech Support line with enthusiasm and attentiveness, analyzing, troubleshooting, and diagnosing customer issues promptly and effectively.
• Communicate installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed.
• Collaborate with customers and our sales team to determine the most suitable fragrance delivery equipment for specific customer applications, ensuring optimal satisfaction.
• Monitor service ticket status to ensure all service requests are performed promptly, and initiate Tech Support Cases, ensuring efficient processing and resolution.
• Educate customers about the installation and maintenance process and create comprehensive work instructions for dispatched service technicians to follow when they are on-site at customer locations.
• Analyze and report service performance to the management team, along with customer feedback for continuous improvement.
• Advise management about the status of installations and any barriers to on-time installation and on-site service, while tracking and analyzing installation costs.
Benefits:
• Comprehensive medical, dental, vision, and life insurance plans.
• Company-matched 401k.
• Fun, team-focused work environment.
• Generous paid time off policy with an expanded holiday schedule.
• Hybrid work schedule combining in-office and remote opportunities. (In-office 3 days per week)
• Employee-driven community outreach program.
Experience the Scent-sational Difference Join our team today and embark on an exciting journey of providing top-notch technical support and ensuring customer satisfaction at every turn



  • Charlotte, North Carolina, United States ScentAir Technologies LLC Full time

    Job Description:Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist. This hybrid role combines coordinating technical services with pre-sale support to ensure seamless delivery to our customers. You'll analyze installation plans, troubleshoot issues, and provide...


  • Charlotte, North Carolina, United States ScentAir Technologies LLC Full time

    Job Description:Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist. This hybrid role combines coordinating technical services with pre-sale support to ensure seamless delivery to our customers. You'll analyze installation plans, troubleshoot issues, and provide...


  • Charlotte, United States Elior North America Full time

    Technical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical Support, Specialist, Technical, Support, Food Service, Restaurant, Technology


  • Charlotte, United States Figure Full time

    About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the...


  • Charlotte, North Carolina, United States Figure Full time

    About FigureFigure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the...


  • Charlotte, United States Figure Full time

    About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the...


  • Charlotte, United States Figure Full time

    Job DescriptionJob DescriptionAbout FigureFigure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the...


  • Charlotte, United States Figure Full time

    Job DescriptionJob DescriptionAbout FigureFigure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the...


  • Charlotte, North Carolina, United States POS Nation Full time

    Why Join Our Team?POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for...


  • Charlotte, North Carolina, United States POS Nation Full time

    Why Join Our Team?POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for...


  • Charlotte, United States CareerBuilder Full time

    Job Title: Advanced Technical Support Specialist Job Description: The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical...


  • Charlotte, North Carolina, United States SAIC Career Site Full time

    Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT...


  • Charlotte, United States U.S. Department of Justice Full time

    Summary This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Family of overseas employees Family members of a federal employee or uniformed service member who is or was, working overseas. Federal employees - Competitive service Current or former competitive service...


  • Charlotte, United States REV Group Full time

    Apply now " Technical Specialist Support Fire Truck Date: May 17, 2024 Location: Charlotte, MI, US, 48813 Company: REV Group, Inc. Work Hours: Additional Locations: Requisition ID: 21586 Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a...


  • Charlotte, United States REV Group Full time

    Apply now " Technical Specialist Support Fire Truck Date: May 17, 2024 Location: Charlotte, MI, US, 48813 Company: REV Group, Inc. Work Hours: Additional Locations: Requisition ID: 21586 Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a...


  • Charlotte, North Carolina, United States Bureau of Alcohol, Tobacco, Firearms, and Explosives Full time

    Summary ATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal diversion of alcohol/tobacco products. We partner with communities, industries,...


  • Charlotte, North Carolina, United States McNaughton-McKay Full time

    Join the company that helps make American manufacturing possible. You'll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards. ...


  • Charlotte, United States OneCloud - TelWare Full time

    Job DescriptionJob DescriptionDescription:As a technology communications company, OneCloud's Support team is crucial in achieving business goals and ensuring customer satisfaction. We are seeking a dynamic and experienced Director of Customer Success and Technical Support to join our team. In this role, you will be responsible for ensuring our customers...


  • Charlotte, United States Robert Bosch Tool Corporation Full time

    The Production Scheduling Specialist role will develop, prepare, and maintain production schedules to achieve maximum efficiency and meet output and timeline objectives. Coordinate with internal teams to assess and incorporate materials, inventories/ Production, Specialist, Scheduling, Inventory Control, Manufacturing, Business Services


  • Charlotte, United States Brightspeed Full time

    Job Description Brightspeed has an exciting opportunity for a Technical Implementation Specialist, Dispatch to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience. As the Technical Implementation Specialist, Dispatch, you will be critical to help us innovate the...