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Host/Hostess- (AM Shifts) - President Abraham Lincoln Springfield - a Double Tree by Hilton

3 months ago

Springfield, United States President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel Full time
Description

President Abraham Lincoln Springfield - a DoubleTree by Hilton

Find us in downtown Springfield, a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes' drive away. We have a free airport shuttle, a pool, and a 24-hour business center. Enjoy a warm DoubleTree cookie on arrival.

Enjoy hearty Midwestern fare at Lindsay’s Restaurant. Visit The Globe Tavern to enjoy hand-crafted specialty drinks, premium draft beers, and live sports.

What will I be doing?

As a Host/Hostess, you would be responsible for greeting and seating restaurant guests; assists in guest service and experience in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet and acknowledge guests upon check-in/check-out from dining outlet Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, coupon and discount redemption, loyalty rewards, and gift cards Ascertain guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a supervisor, if necessary Respond to guest inquiries and requests in a timely, friendly and efficient manner Occasionally will assist serving staff with starting beverage orders, running food, clearing tables, etc. to expedite the guest experience in times of high volume Will answer calls to dining outlet for pickup and/or room delivery orders; will enter orders, package items, and facilitate the delivery to the guest room or in person at guest pickup at the outlet Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare  Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment**

Source: Hospitality Online