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Business Project Manager
4 weeks ago
Our client is looking for a Business Project Manager for a 12-month contract in Herndon, VA 20171.
Join the team at this Fortune 500 communications provider that's been around for nearly a century and be part of a mission to improve people's lives by connecting them to the power of the digital world.
Contract Duration: 12 Months
Required Skills & Experience
- Contact Center/IT/Cloud/Telcom experience.
- Able to obtain Public Trust clearance.
- 5-7 years of Federal Project Management experience.
- 5-7 years of Federal Transition and Implementation experience.
- Ability to work independently or as part of a team.
- Ability to integrate and become “working member” of the client’s team.
- Strong interpersonal communication, presentation, organization, and planning skills.
Possess initiative with strong analytical, and problem-solving skills and ability to make complex decisions in potentially ambiguous situations. - Demonstrated interpersonal and leadership abilities working with cross-functional teams.
- Strong understanding of Project Management Methodology including the ability to create and monitor project plans and to drive and develop tasks associated with the plan.
- Ability to skillfully react and adapt to a constantly changing business and IT work environment.
- Strong leadership qualities and strategic skills.
- Prioritization and time management skills.
What You Will Be Doing
Daily Responsibilities:
- Maintain proactive customer communication.
Lifecycle Management of Government Programs and supporting contracts (EIS, Networx, WITS, - Connection II, Alliant 2, etc.)
- Provide management of contract personnel and ensure high quality and acceptable task completion and deliverables within their contract in compliance with the SOW.
- Provide Program Management expertise in managing Service Level Agreements and other aspects of the company and the Client contractual agreement.
- Provide weekly status reports to customers on the services including financials, risks and risk mitigation, issues, and issue management.
- Coordinate all client communications including weekly and monthly reporting, crisis management, and escalations.
- Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
- Schedule and lead effective team meetings which will include field and/ or corporate resources.
- Successfully interact with other organizations within the company to deliver seamless implementations and service to Clients.
- Serve as an escalation point 24/7 for production-impacting incidents.
- Ad-hoc report creation and distribution.
- Coordinate change management activities by liaising with Clients, Global Change Management, and the company Service Center.
- Facilitate resolution of issues pertaining to contracts, billing, AR, credit requests, and billing disputes.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
- Maintain proactive customer communication.
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