Guest Service Agent

3 weeks ago


Tampa, United States Hotel Alba Tampa, Tapestry Collection by Hilton Full time

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

1. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.

2. Thoroughly complete all guest transactions.

3. Promote and sell special hotel programs.

4. Interact with staff in a professional manner, assisting other departments with necessary information.

5. Be knowledgeable of all emergency procedures and policies.

6. Maintain house bank.

7. Communicate all pertinent information to the Front Office Manager and Supervisor.

8. Follow set procedures on posting, charges, and refunds.

Source: Hospitality Online



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