Commerce Supervisor

Location Details: 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our Team...

Your role as the Commerce Sales Supervisor is to help develop your team to ensure that they successfully connect with prospective and current GoDaddy customers via outbound calls and field inbound calls who are currently processing a high volume of payments through another provider. As a commerce sales supervisor, you will coach, educate, and develop your guides to have conversations with merchants on the many services now offered by GoDaddy, including but not limited to Payments, Social, SEO, and Website Design. Your focus is to ensure that your sales guides can deliver on their sales goals monthly along with identifying best practices for the department

What you'll get to do...

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment with guides who are contacting prospective small business customers and existing GoDaddy customers via phone (Outbound and Inbound Sales calls) and via email to uncover new sales opportunities.
• Develop sales skills of your team of guides who are consulting with customers about their business needs by matching GoDaddy products and/or solutions to their commerce goals, while identifying existing pain points to determine how GoDaddy’s platform could address those needs.
• Lead daily huddles and weekly team meetings to effectively communicate purpose, goals, performance trends and celebrated successes along with the voice of the customer to all levels of Care leadership
• Build trust, interact, and communicate effectively with various levels of the organization, while building a strong team environment.
• Ensure your team exceeds sales metrics that could include but are not limited to outbound dials, gross payment volume, and Net Promoter Score.
• A leader who can demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.

Your experience should include...

• Experience working at a Payments company or owning and/or operating a small and/or midsize business (SMB)/ extensive knowledge of internet technology.
• 3+ years’ leading an Outbound/Inbound sales team with call campaign experience and a proven record of understanding customer needs in a commission, bonus, and/or metrics-driven environment
• Ability to meet sales quotas for your team while they are providing a great customer experience throughout entire sales cycle.
• A self-driven and dedicated leader, disciplined work ethic and motivation to drive revenue growth, while creating long term customer relationships.
• Dynamic sales coaching experience that understands the sales cycle of a hunter personality and ability to build a strong pipeline.
• Self-starter and comfortable driving performance in an evolving environment. Being flexible to work in an everchanging environment.
• Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment with analytical focus to be able to identify coaching needs, trends and best practices.
• Experience using a CRM, Pipedrive or other customer management software.

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.  

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.