Patient Services Coord. III
3 weeks ago
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Patient Services Coordinator III, under supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and communicate effectively, organize priorities, complete tasks, and manage confidential patient information.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population.
• Perform all check-in and check-out functions as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Answer phone calls utilizing courteous customer service skills. Assist patients and families with problem resolution.
• Responsible for daily management of messages received via secure electronic patient portal.
• Schedule patient appointments including ancillary services appointments and facilitate referrals to specialty care as needed. Responsible for entering clinical EPIC referrals with clinical documentation to MGH and outside specialists.
• Track specialty care referrals to ensure appointment completion. Follow up with specialty care departments and/or patients regarding incomplete referrals as directed by primary care clinician.
• Ensure accurate demographic and financial information for each patient encounter.
• Collect copayments as applicable and reconcile cash drawer daily.
• Initiate insurance referrals for specialty care and obtain prior authorization for ancillary services when indicated.
• Knowledge of insurance, Financial Services and self-pay resources. Provide such information to patients as needed.
• Responsible for medical records transactions to include filing, scanning, chart preparation, and release of certain medical information in accordance with HIPAA.
• Troubleshoot workflow and scheduling issues to ensure an efficient daily operation.
• Problem solve emerging patient concerns in a timely and appropriate manner.
• Assist with orientation and training of new PSC staff as needed.
• Provide cross-coverage for other administrative staff members during absences, vacations and variations in workflow as needed.
• May serve as back-up timekeeper to process payroll in absence of Practice Manager.
• Participate in Primary Care practice re-design and process improvement initiatives.
• Work with practice leadership on special projects as directed.
• Perform all other duties that are unit specific and appropriate to this level of position.
SKILLS & COMPETENCIES REQUIRED:
• Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation.
• Good command of the English language.
• Strong interpersonal, organizational and time management skills.
• Ability to work collaboratively and independently.
• Demonstrates initiative and continually strives to enhance the credibility of the department. Takes responsibility for work and behavior.
• Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately.
• Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment.
• Ability to effectively evaluate all aspects of a situation and independently make appropriate and timely decisions.
• Knowledgeable and compliant in all hospital, state and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA)
EDUCATION:
- High school diploma, GED or equivalent required.
- Certificate in Administrative or Secretarial Training Program Certificate desirable
- Some college or Associate's Degree preferred
EXPERIENCE:
• Minimum 2-4 years clerical/administrative experience in a healthcare setting, or related experience with transferrable skills preferred.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
-
Patient Services Coord. III
4 weeks ago
Waltham, Massachusetts, United States Massachusetts General Hospital Full timePRIMARY CARE ASSOCIATES (PCA) - MGH WALTHAM GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator III, under supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on...
-
Patient Services Coord. Ii- Waltham- 40hrs
4 weeks ago
Waltham, United States Massachusetts General Hospital(MGH) Full time**Patient Services Coord. II- Waltham - 40hrs** - (3287367) **_ GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is...
-
Patient Serv. Coord. III- OBGYN- Waltham
4 days ago
Waltham, United States Massachusetts General Hospital Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator III functions within the ambulatory practice as the department team leader coordinating administrative functions within the practice while assisting the department administration with the effective management of the practice's daily operations and revenue enhancement. PRINCIPAL DUTIES...
-
Patient Services Coord. II- Waltham- 40hrs
2 days ago
Waltham, United States Partners Healthcare System Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...
-
Patient Services Coord. II- Waltham- 40hrs
3 weeks ago
Waltham, United States Partners Healthcare System Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...
-
Hospital & Patient Services Manager
6 days ago
Waltham, United States Fresenius Medical Care North America Full timePURPOSE AND SCOPE: Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the...
-
Patient Care Representative
1 week ago
Waltham, United States 42 NORTH DENTAL LLC Full timeOverview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...
-
Waltham, United States Wolters Kluwer Full timeThe Health Division of Wolters Kluwer is a fast-growing and innovation-driven healthcare information technology company working on the front lines of clinical care. Our talented team of clinicians, technologists, and product visionaries collaborate to provide advanced solutions that tackle some of the most challenging problems in our healthcare system. The...
-
Director, Optometry
1 month ago
Waltham, United States Ophthalmic Consultants of Boston Full timeJob DescriptionJob DescriptionOphthalmic Consultants of Boston (OCB) has a new position to add to our growing team. We are currently searching for a Director, Optometry & Optical Services. This is a full time position that offers 1 day per week remote.Summary of Responsibilities:The Director, Optometry & Optical Services has overall responsibility for...
-
Marketing Communications Specialist Iii
3 days ago
Waltham, United States Thermo Fisher Scientific Full timeAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...
-
Estate Settlement Officer III
6 days ago
Waltham, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Senior Mechanical Engineer
3 weeks ago
Waltham, United States Boston Engineering Corporation Full timeBoston Engineering improves the way people work and live through innovative product design and novel engineering. Our teams of product designers and engineers for the Medical, Commercial, and Defense sectors. Experts in robotics, control systems, embedded systems, DFX, and digital transformation, we are ISO 9001 and ISO 13485 certified. Seeking innovative,...
-
Senior Mechanical Engineer
4 weeks ago
Waltham, United States Boston Engineering Corporation Full timeJob DescriptionJob DescriptionCompany DescriptionBoston Engineering improves the way people work and live through innovative product design and novel engineering. Our teams of product designers and engineers for the Medical, Commercial, and Defense sectors. Experts in robotics, control systems, embedded systems, DFX, and digital transformation, we are...
-
Experienced Carpenter
5 days ago
Waltham, United States Lowe's Full timeImmediate opening for highly skilled professional. Should have broad range of skills including carpentry, drywall, painting, and general maintenance and repair. Great place to work with different challenges every day. Successful candidate will have a full set of tools, positive attitude and valid drivers license. Benefits include :- Steady full time work-...
-
Experienced Carpenter
3 hours ago
Waltham, United States Neighborly Full timeImmediate opening for highly skilled professional. Should have broad range of skills including carpentry, drywall, painting, and general maintenance and repair. Great place to work with different challenges every day. Successful candidate will have a full set of tools, positive attitude and valid drivers license. Benefits include :- Steady full time work-...
-
Walden - Mental Health Counselor
6 days ago
Waltham, United States Walden Services Inc Full timeWe save lives while providing the opportunity for people to realize their healthy selves.: Mental Health CounselorWalden Behavioral CareWaltham, MAWalden Behavioral Care is one of the only rapidly-growing, leading national specialty healthcare systems dedicated to serving all genders and offering the full continuum of care for people with all types of eating...
-
Waltham, United States Boston Children's Hospital Full timeJob Posting Description *Environmental Service positions are currently eligible for a sign-on bonus of $1,000* Working in Environmental Services makes you an integral part of our hospital. You'll work with diverse employees and see all aspects of our hospital functions while ensuring that your colleagues have a clean and safe environment to treat our...
-
Laboratory Technician, Biospecimen Services
4 weeks ago
Waltham, United States BostonGene Full timePosition OverviewThis role is pivotal in providing operational support to the BostonGene laboratory by managing biospecimen inventory, reagent control, and instrument quality control (QC) in alignment with CAP/CLIA and GCLP standards. The position involves maintaining accurate documentation and ensuring compliance with laboratory protocols and procedures.Key...
-
Laboratory Technician, Biospecimen Services
4 weeks ago
Waltham, United States BostonGene Full timePosition OverviewThis role is pivotal in providing operational support to the BostonGene laboratory by managing biospecimen inventory, reagent control, and instrument quality control (QC) in alignment with CAP/CLIA and GCLP standards. The position involves maintaining accurate documentation and ensuring compliance with laboratory protocols and procedures.Key...
-
Laboratory Technician, Biospecimen Services
4 weeks ago
Waltham, United States BostonGene Full timePosition OverviewThis role is pivotal in providing operational support to the BostonGene laboratory by managing biospecimen inventory, reagent control, and instrument quality control (QC) in alignment with CAP/CLIA and GCLP standards. The position involves maintaining accurate documentation and ensuring compliance with laboratory protocols and procedures.Key...