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Lobby Attendant PM Shift

2 months ago

Orlando, United States tapwage Full time

Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).

Responsibilities

QUALIFICATIONS:

- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Clean/Buff floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed according to hotel standards.
- Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
- Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.
- Practice safe work habits to ensure safety to guests fellow associates and self.
- Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
- At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.
- Complete daily assignment check list and submit to supervisor at the end of the day
- Be familiar with Aimbridge Hospitality policies and house rules.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Put all equipment away properly after usage according to Aimbridge Hospitality standards.
- Have knowledge of and assist in all emergency procedures during the overnight shift.
- Clean and dust floors daily according to Aimbridge Hospitality standards.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Clean guestrooms as needed.
- Complete special projects as assigned by the Housekeeping Manager.
- Attend meetings as required by management.
- Perform any other duties as requested by management.

Property Details

Our DoubleTree by Hilton at the Entrance to Universal Orlando, offers modern guest rooms and comforting amenities. Guests can enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service they will experience.

Just steps from Universal Orlando Resort, our hotel is within walking distance of Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay Water Theme Park and Universal CityWalk. We are also a short distance from all of Orlando's popular attractions, like The Mall at Millenia, Premium Outlets Orlando, SeaWorld® Orlando, Walt Disney® World Resorts, Camping World Stadium, Amway Center, home of the Orlando Magic, and Exploria Stadium, home of the Orlando City and Orlando Pride soccer teams.

Our full-service hotel features several dining options on property, including a full-service Starbucks® and our Sunshine Café, offering a full breakfast buffet and made to order omelets. From tasty burgers to pizza made with fresh dough, Pizza, Burgers and More satisfies our guest’s all-day cravings. And in the evening, they can enjoy a delicious dinner and drinks at our American Grill and Bar, serving American cuisine.

We also offer a 24-hour fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. Our property can host large meetings with 63,000 sq. ft. of flexible meeting space, including 19,624 sq. ft. of exhibit space.

Company Overview

Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.