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Help Desk Analyst
3 months ago
Responsibilities Works with users and provides desktop support. Maintains IT-related equipment such as computers and network inventory. Works alongside engineers in the deployment of new technology. Manages security groups computers and users in Active Directory. Manages ticketing system and escalates issues as required to administrators and management if needed. Installs PCs printers and IT-related accessories. Supports desktop phone and conference room messaging and collaboration systems. Troubleshoots printer and copier issues.Key Skills In-depth knowledge of hardware and software. Up-to-date knowledge of IT and software trends. Strong customer service ethos. The ability to work well with people from all backgrounds.
