Field Support Agents

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Field Support Agents-5.

HOW WILL YOU MAKE CHANGE HAPPEN?

This is a delivery position based in the field following a disaster.  The candidate must have the ability to deploy to a disaster area for a minimum of 2 weeks and up to 30 days at a time to Florida. Bring your incident management disaster response skills and all that is the emergency management professional inside a team that challenges you to solve big problems and mitigate suffering. We need leaders, problem-solvers. and creative individuals who want to serve our clients while innovating and pushing the envelope of change to transform the discipline of Emergency Management.  

IDEALLY, WE’D LIKE:

We are looking for qualified personnel in their respective NIMS ICS positions and have successfully completed Task books (FEMA NQS Task Book, National Wildfire Coordinating Group NWCG, or Florida AHIMT Program) disaster responders. Other credentials may be considered. If you are qualified and credentialed in one of the following positions, we encourage you or those in your network to apply:
 

WHAT YOU WILL NEED TO BE SUCCESSFUL:

• The ability to stay calm and focused working in a chaotic high stress environment.

• Be solution-oriented and flexible.

• Have an ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates

• Be a subject matter in Emergency Management or Disaster Planning, Response, and Recovery

• Demonstrated success in delivering expert solutions and methodologies to existing and new client accounts.

• Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions.

• Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.

• Excellent interpersonal communication skills

• Bachelor's degree from an accredited college/university is a plus.

• Additional external accreditation or recognition from recognized professional bodies Conduct or participate in conferences, meetings, and workshops relating to natural hazards/all hazards planning or other associated issues.

• Be visionary and apply cutting-edge practices and thoughts to emergency management.

• Be authentically you as you engage in growing your skills every day.

REQUIREMENTS:

• As a condition of employment, you must pass a level 2 fingerprinting background check

  We are looking for qualified personnel in their respective NIMS ICS positions and have successfully completed Task books (FEMA NQS Task Book, National Wildfire Coordinating Group NWCG), or Florida AHIMT Program) disaster responders.
  Other credentials may be considered. If you are qualified and credentialed in one of the following positions, we encourage you to elaborate and sell yourself in the role(s) you have the most experience and feel the most confident to start working boots on the ground with relevant experience (SME
  o training needed)

• Incident Commander
• Public Information Officer
• Safety Officer
• Liaison Officer
• Operations Section Chief
• Planning Section Chief
• Logistics Section Chief
• Finance/Administration Section Chief
• Communications Unit Leader
• Division/Group Supervisor
• Resource Unit Leader
• Facilities Unit Leader
• Ground Support Unit Leader
• Donations Coordination Task Force Leader
• Voluntary Agency Liaison
• Mass Care Specialist
• Logistics Staging Area Coordination Specialist
• Unmanned Aircraft System Technical Specialist
• Unmanned Aircraft System Remote Pilot-in-Command
• Drone Comm
• Field Observer (FOBS)
• Animal Care Specialist
• Agency Representative
• Geographic Information Systems Specialist
• Computer Technical Specialist
• Ways of Working
• Be willing to travel 100% of the time and be deployed for a minimum of two weeks and for as much as 30 days at a time to an impacted community working at the client’s site and direction
• Be willing to work to a 12-hour day
• Work at the client’s operations tempo
• Be willing to work outside in hot environments
• Be willing to lodge in alternative lodging scenarios like at a basecamps or other alternative lodging sites
• Demonstrated success in delivering expert solutions and methodologies to existing and new client accounts
• Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions.
• Creative ingenuity and a proven ability to find or design simple solutions to complex challenges
• Excellent interpersonal communication skills
• Bachelor's degree from an accredited college/university is a plus
• Additional external accreditation or recognition from recognized professional bodies Conduct or participate in conferences, meetings, and workshops relating to natural hazards/all hazards planning or other associated issues
• Be visionary and apply cutting-edge practices and thoughts to emergency management
• Be visionary and apply cutting-edge practices and thoughts to emergency management
• Be authentically you as you engage in growing your skills every day

• As a condition of employment, you must pass a level 2 background check

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. North Highland’s Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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