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Voice Engineer

2 months ago

Dover, United States Stefanini Full time
  • Cisco Call manager
  • Cisco Webex Cloud Calling
  • Able to trouble shoot on phone (15-25) calls a day)
  • This will be an evolving position- that will change as our new technologies are implemented within our Enterprise Voice/Networking team.

Qualified candidates Must have the following experience:

  • Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 Client across the enterprise.   
  • Experience with (MACD's) Cisco Unity Voicemail  
  • Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
  • Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice.
  • Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX)  
  • Programing/provisioning/decommissioning Cisco desk phones for customers
  • Experience with provisioning Cisco Jabber Soft Phones.  
  • We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform.  
  • This position would transition as the project moves forward, to being able to perform the following tasks:
  • Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub
  • Provisioning Webex software based "Soft Phones" for customers.
  • Provisioning Webex Cloud based "Desktop" phones
  • Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.
  • Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus
  • Cisco CCNA or CCNP certification a plus
  • Experience working within Service Now ticketing system a plus.  

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.