Public Area Attendant

2 months ago

Philadelphia, United States The Bellevue Hotel Full time

Summary

The Public Area Attendant is responsible for maintaining Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Responsibilities

  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Practice safe work habits to ensure the safety of guests, fellow employees, and self.
  • Handle items for "Lost and Found" according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures to assist if needed.
  • Deliver any clean linen to assigned sections, if necessary.
  • Pick up the Room Attendant's dirty linen or trash as needed.
  • Before leaving, collect all trash from the service landings and take it to/dispose of in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Keep hallways, public areas, and closets neat and organized.
  • Maintain cleanliness and sanitation in public restrooms.
  • Adhere to the schedule for project cleaning of public areas.
  • Maintain the stairwells to hotel standards.
  • Keep ash urns clean and filled with sand.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent
  • Experience in a hotel or a related field preferred.
  • Previous Housekeeping experience highly preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during the entire shift.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel-required meetings and trainings.

Source: Hospitality Online

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