Front Desk Agent

4 weeks ago


San Francisco, United States Hyatt Regency San Francisco Downtown SOMA Full time
What you will be doing
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. 
  • Follow all cash handling and credit policies. 
  • Be aware of all rates, packages and special promotions as listed in the Red Book.  
  • Be familiar with all in-house groups.  
  • Be aware of closed out and restricted dates. 
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. 
  • Be familiar with hospitality terminology. 
  • Have knowledge of emergency procedures and assist as needed. 
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. 
  • Use proper two-way radio etiquette at all times when communicating with other employees. 
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. 
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. 
  • Be able to complete a bucket check, room rate verification report, and housekeeping report. 
  • Balance and prepare individual paperwork for closing of shift according to hotel standards. 
  • Maintain and market promotions and guest programs. 
  • Maintain a clean work area. 
  • Assist guests with safe deposit boxes.
The ideal candidate for this position
  • College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • High School diploma or equivalent required. 
  • Computer experience required. 
  • Customer Services experience preferred. 
  • Maintain a warm and friendly demeanor at all times. 
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
  • Must be able to multitask and prioritize departmental functions to meet deadlines. 
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
  • Must be able to cross-train in other hotel related areas. 
  • Must be able to maintain confidentiality of information. 
  • Must be able to show initiative, including anticipating guest or operational needs. 
  • Perform other duties as requested by management.

Source: Hospitality Online


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