Help Desk

1 month ago


Downtown Honolulu, United States ALTRES Staffing Full time
Help Desk (Hybrid) (214655-14)

A local tech company is seeking a Help Desk worker to join their team and help with the day-to-day duties of the IT department. In this role, you will be responsible for resolving support tickets, troubleshooting devices, and running diagnostics. In this hybrid position, you will work once a week in the office and the remaining days at home.

The ideal candidate will have 2 years of previous IT experience and strong problem-solving skills.

Apply today for immediate consideration

Hours Full-time, Monday to Friday, 8:00am-5:00pm Location Downtown, Honolulu, Oahu Pay $45,000 to $50,000 a year Responsibilities
  • Maintain business server and network systems.
  • Investigate and troubleshoot computer software and hardware issues.
  • Perform remote troubleshooting and dispatch on incoming support requests.
  • Provide application software testing for desktop applications.
  • Perform deployments and diagnostics.
  • Perform other duties as assigned.
Qualifications
  • Associate or bachelor's degree in computer science or related field preferred.
  • Minimum 2 years of performing technical support in an IT environment. 
  • CompTIA, Microsoft, VMware, Citrix or Cisco technical certification is a plus.
  • Knowledge and experience in Windows Server environments and Citrix and Terminal Server environments.
  • Knowledge of Windows desktop operating systems, applications, networking, computer desktop hardware, and local/network printing.
  • Strong communication (verbal, written, interpersonal) skills.
  • Strong analytical, multitasking, and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Ability to pass pre-employment state and federal background check.

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