Housekeeping Manager

2 weeks ago

Sacramento, United States Hyatt Centric Downtown Sacramento Full time
Job Summary

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as supervising the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.ResponsibilitiesQualifications

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
    • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
    • Establish and maintain a key control system for the department.
    • Operate radios efficiently and professionally in communicating with hotel staff.
    • Ensure the proper use of radio etiquette within the housekeeping department.
    • Monitor and direct all Housekeeping and Laundry personnel.
    • Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).
    • Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
    • Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P's.
    • Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
    • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
    • Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
    • Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
    • Handle overall supervision of daily inspection for arriving V.I.P.'s.
    • Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
    • Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
    • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
    • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
    • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
    • Participate in required M.O.D. coverage as scheduled.
    • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
    • Train and review all 'House Safety' rules and procedures with Housekeeping staff.
    • Motivate coach counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s.
    • Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s.
    • Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
    • Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way.
    • Attend monthly all-employee team meetings and any other functions required by management.
    • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
    • Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.
    • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
    • Focus the Housekeeping Department on its role in contributing to the guest service scores.
    • Balance and clear the room status nightly comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
    • Maintain and monitor 'Lost and Found' procedures and policies according to standards.
    • Train all Housekeeping personnel to perform their duties to Aimbridge Hospitality standards using the steps to effective training accordig to Aimbridge Hospitality standards.
    • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
    • Conduct daily morning meeting with staff.
    • Conduct weekly walk through with General Manager and Property Engineer.
    • Use the telephone and computer system for reporting and verifying room status.
    • Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
    • Properly store secure and issue supplies as needed to meet business demands.
    • Complete all reports in a timely and efficient manner as required by management.
    • Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
    • Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
    • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
    • Monitor all V.I.P.'s special guests and requests.
    • Perform any other duties as requested by the General Manager.

      Source: Hospitality Online

  • General Housekeeping Attendant

    7 days ago

    Sacramento, California, United States Residence Inn Sacramento Downtown at Capitol Park Full time

    Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, shopping and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.We pride ourselves in our great customer service towards associates and...

  • General Housekeeping Attendant

    6 days ago

    Sacramento, United States Crescent Services Full time

    Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, shopping and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.We pride ourselves in our great customer service towards associates and...

  • General Housekeeping Attendant

    6 days ago

    Sacramento, United States Residence Inn Sacramento Downtown at Capitol Park Full time

    DescriptionOur Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, shopping and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.We pride ourselves in our great customer service towards...

  • Housekeeper Full Time-101010

    2 weeks ago

    Sacramento, United States Extended Stay Full time

    Extended Stay - 2810 Gateway Oaks Dr. [Room Attendant / Cleaning] As a Housekeeper at Extended Stay, you'll: Clean assigned guest rooms following company standards, policies and procedures; Stock carts and cart rooms if necessary or directed by management; Report all maintenance issues and any guest property that may be left in the room directly to the front...

  • General Housekeeping Attendant

    7 days ago

    Sacramento, United States Crescent Services Full time

    Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, shopping and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location. We pride ourselves in our great customer service towards associates and...

  • General Housekeeping Attendant

    7 days ago

    Sacramento, California, United States Residence Inn Sacramento Downtown at Capitol Park Full time

    Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, shopping and several great places to eat. We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.We pride ourselves in our great customer service towards associates and...

  • Housekeeper

    3 days ago

    Sacramento, United States Marriott International, Inc Full time

    **Additional Information** Pay: $19.00/hour **Job Number** 24093833 **Job Category** Housekeeping & Laundry **Location** Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests...

  • Housekeeping Supervisor

    6 days ago

    Sacramento, United States Northern California Behavioral Health System Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Housekeeping SupervisorREPORTS TO (TITLE): Director of Plant OperationsFSLA Status: Non-ExemptDESCRIPTION OF POSITION:Supervises the activities of the Housekeeping staff to assure the highest standards of sanitation and cleanliness of all Hospital facilities, linens, floor coverings, etc. in accordance with...

  • Housekeeper

    2 days ago

    Sacramento, United States Marriott International Inc Full time

    Additional Information Pay: $19.00/hourJob Number 24093833Job Category Housekeeping & LaundryLocation Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments....

  • Housekeeper

    2 days ago

    Sacramento, United States Marriott International Inc Full time

    Additional Information Pay: $19.00/hourJob Number 24093833Job Category Housekeeping & LaundryLocation Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments....

  • Room Attendant

    5 days ago

    Sacramento, United States The Westin Sacramento Full time

    Overview Opportunity:  Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards.  Your Growth Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly greeting.  Clean guest rooms according to standards within the...

  • Housekeeping Supervisor

    4 days ago

    Sacramento, United States Courtyard by Marriott Sacramento Midtown Full time

    **POSITION PURPOSE** Supervise the daily operations of the Housekeeping Department, administer and coordinate housekeeping functions in assigned sections, as well as assume all Executive Housekeeper's functions in his/her absence. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency. **ESSENTIAL RESPONSIBILITIES** -...

  • Housekeeper

    17 hours ago

    Sacramento, United States Sheraton Grand Sacramento Hotel Full time

    Additional Information Pay: $19.00/hourJob Number 24093833Job Category Housekeeping & LaundryLocation Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments....

  • Housekeeper

    4 hours ago

    Sacramento, United States Marriott International Inc Full time

    Additional Information Pay: $19.00/hour Job Number 24093833 Job Category Housekeeping & Laundry Location Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other...

  • Housekeeper

    2 months ago

    Sacramento, United States Hyatt PlaceHyatt House Sacramento International Airport Full time

    Información disponible en español a continuación.A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following...

  • Housekeeper (Sacramento)

    6 days ago

    Sacramento, United States Northern California Behavioral Health System Full time

    POSITION TITLE: Housekeeper REPORTS TO (TITLE): Director of Plant Operations DESCRIPTION OF POSITION: To maintain a clean and sanitary environment throughout the hospital. KEY RESPONSIBILITIES: Replenish restroom supplies and maintain records as directed. Cleans floors in-patient and non-patient areas. Removes trash and waste from designated areas of...

  • Housekeeper (Sacramento)

    7 days ago

    Sacramento, United States Northern California Behavioral Health System Full time

    POSITION TITLE: Housekeeper REPORTS TO (TITLE): Director of Plant Operations DESCRIPTION OF POSITION: To maintain a clean and sanitary environment throughout the hospital. KEY RESPONSIBILITIES: Replenish restroom supplies and maintain records as directed. Cleans floors in-patient and non-patient areas. Removes trash and waste from designated areas of...

  • Housekeeper (Sacramento)

    6 days ago

    Sacramento, United States Northern California Behavioral Health System Full time

    Job DescriptionJob DescriptionPOSITION TITLE: HousekeeperREPORTS TO (TITLE): Director of Plant OperationsDESCRIPTION OF POSITION:To maintain a clean and sanitary environment throughout the hospital. KEY RESPONSIBILITIES:Replenish restroom supplies and maintain records as directed.Cleans floors in-patient and non-patient areas.Removes trash and waste from...

  • Housekeeper

    2 months ago

    Sacramento, California, United States Hyatt PlaceHyatt House Sacramento International Airport Full time

    Información disponible en español a continuación.A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following...

  • Housekeeper

    6 days ago

    Sacramento, United States Sacramento Element by Marriott Full time

    Job DescriptionJob DescriptionPart Time Housekeeper PositionIs cleaning your passion, do you have a great eye for detail? As a housekeeper at Tharaldson Hospitality, you will start your day with a group huddle to get energized to clean an average of 12 rooms and work as a team to ensure the hotel is in its best shape for our guests. We provide a friendly,...