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Chief of Staff

2 months ago

Woodcliff Lake, United States Party City Holdings Inc. Full time

 Company Overview:

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. Party City is the largest retailer of party goods in North America.

PCHI operates across multiple businesses within its Retail Division and Consumer Products Division. On the retail side, Party City (partycity.com) is the leading omnichannel retailer in the celebrations category, operating more than 750 company-owned and franchise stores. The Consumer Products Division includes design and manufacturing entity Amscan, an industry leader in celebration décor, tableware, costumes, and accessories.

PCHI is headquartered in Woodcliff Lake, N.J. with additional locations throughout the Americas and Asia.

 Job Overview:

The Chief of Staff (COS) is a Director or Sr Director level role that reports to the CEO and is a support role to the executive leadership team. 

The function directly helps the CEO align, manage, and track key initiatives and priorities for the year, quarter, and month across the ELT and the organization in alignment with the Party City annual operating plan and strategy. 

The COS will work closely with CEO and ELT members to report and manage updates on progress of key initiatives that can be shared regularly with the ELT and the Board. 

The COS will also engage as a project manager on quick emerging initiatives or projects across a wide range of areas that can help the ELT execute and course correct or accelerate business trends. This person may also take the lead project management role on select strategic initiative as needed. 

Additionally, the COS will help coordinate and/or lead the preparation of materials and agenda for Board of Directors meetings, various ELT strategy sessions, and weekly ELT staff meetings, etc. 

The COS will help develop a standard corporate metrics scorecard in alignment with the annual operating plan targets. This score card will also link back to the top five key performance objectives for each ELT member. 

It’s important for the COS to build a professional relationship and trust with all ELT members as their role is intended to be connected the key initiatives needed for us to win. That relationship will better enable the CEO to be more aware of how and where they should engage to improve execution across the business. 

 

 

 Responsibilities and Duties:

  • Serve as a trusted advisor to the CEO, providing support in strategic planning, operational execution, and decision-making.
  • Coordinate and manage special projects and initiatives on behalf of the CEO and ELT.
  • Ensure alignment and coordination across the executive team to achieve company objectives.

 

Strategy Development & Execution

  • Collaborate with the CEO and ELT to define and execute the company’s strategic vision.
  • Drive the development and execution of short-term and long-term strategic plans that align with business goals.
  • Lead the identification and prioritization of strategic initiatives to ensure sustainable growth and competitive advantage.

 

Project Management

  • Ensure projects and initiatives are delivered on time, within scope, and on budget, with clear alignment to strategic goals.
  • Implement project management best practices, tools, and methodologies to drive consistency and success across all key initiatives.


Business Management & Governance

  • Regularly monitor and report on key performance indicators (KPIs) to the CEO and ELT, and on some occasions the Board of Directors.

 

Transformation & Change Management

  • Lead select key initiatives aimed at enhancing operational efficiency and business performance.
  • Manage change effectively across the organization, ensuring stakeholder buy-in and minimal disruption.
  • Foster a culture of innovation and continuous improvement to drive long-term success.
  • Champion a customer-first approach across all projects the ELT engages, ensuring that the customer experience is seamless and exceptional.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and overall engagement.

 

 

Strategic Planning & Analysis

  • Lead and support the ELT's effort to build the 2025 and Beyond Strategy from our strategic planning process, including market analysis, scenario planning, financials, and resource alignment.
  • Provide data-driven insights and recommendations to support executive decision-making and strategy formulation.
  • Continuously monitor the external environment to anticipate and respond to market shifts and emerging trends.

 

Board of Directors Preparation

  • Manage the preparation of materials and presentations for Board of Directors meetings, ensuring accuracy and relevance.
  • Collaborate with the CEO and executive team to ensure the Board is well-informed on key business matters.
  • Act as a liaison between the Board and the executive team, facilitating clear communication and follow-up on Board directives.

 Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field (MBA or advanced degree preferred)
  • 20+ years of experience in operations management, merchandising, marketing, management consulting, strategy, or a related field, with a proven track record of success.
  • Demonstrated ability to lead and manage small, cross-functional teams in a fast-paced environment.
  • Strong strategic thinking and problem-solving skills, with the ability to translate insights into actionable plans.
  • Extensive experience in competitive analysis, project management, and business transformation.
  • Excellent communication, interpersonal, and leadership skills, with the ability to influence and engage stakeholders at all levels.
  • Experience in preparing and managing Board of Directors interactions and materials.
  • High level of integrity, professionalism, and discretion.