Member Service Representative

3 weeks ago

Jacksonville, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 550 Airport Center Drive, Jacksonville, FL 32218

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award - Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Service Representative

    2 days ago

    Jacksonville, United States First Electric Cooperative Corporation Full time

    ObjectiveTo achieve the highest degree of member satisfaction in the District office, through efficient performance of responsibilities, all contacts with members and through teamwork with other employees.II. Reporting RelationshipsA.Reports to District ManagerB.Directs none.III. Essential FunctionsA.Process all cash transactions at the front counter and...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsHealth insurancePaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesEmployee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceFree uniformsOpportunity for advancementPaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceFree uniformsOpportunity for advancementPaid time offHealth insuranceHelp or transport serviceStock options planWellness resourcesJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer...

  • Member Services Representative

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Member Services Representative

    3 days ago

    Jacksonville, United States MDVIP Full time

    Overview Come join an innovative leader in the healthcare industry. MDVIP is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and...

  • Overnight Member Services Representative

    4 days ago

    Jacksonville, United States Planet Fitness - Taymax Group Full time

    Bartram 14858 Old St Augustine Rd, Jacksonville, FL 32258, United States of America Pay : $12.00 - $12.50 It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be...

  • Member Services Representative Seasonal

    5 days ago

    Jacksonville, United States Planet Fitness Full time

    Looking to pick up extra hours? Join our team! As a Seasonal Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90...

  • Member Service Representative

    2 weeks ago

    Jacksonville, Florida, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Services Representative

    5 days ago

    Jacksonville, United States Planet Fitness Full time

    Grow with us!   We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you...

  • Part-Time Member Services Representative

    4 days ago

    Jacksonville, United States Planet Fitness Full time

    Located 103rd Oakhill Village, Florida. Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing...

  • Member Engagement Center Service Representative

    3 days ago

    Jacksonville, United States RADIFI FEDERAL CREDIT UNION Full time

    Job DescriptionJob DescriptionRadiFi Credit Union (formerly Jax Federal Credit Union) is seeking a Member Engagement Center Service Representative to be a contributing member of a full-service Member Engagement Center, serving as the primary resource for a wide range of service related needs and redirection of calls. This includes performing teller...

  • Bilingual Member Services Representative FT/PT

    4 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceFree uniformsHealth insurancePaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Member Services

    3 days ago

    Jacksonville, United States Planet Fitness - PageJAX Group Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesOpportunity for advancementPaid time offJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential...

  • Oak Hill Village Member Services Representative FTPT

    3 days ago

    Jacksonville, United States Planet Fitness Full time

    Benefits: 401(k) matching Bonus based on performance Free uniforms Opportunity for advancement Paid time off Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...

  • Overnight Member Services Representative

    5 days ago

    Jacksonville, United States Taymax Group Full time

    Norwood5290 Norwood Ave #2, Jacksonville, FL 32208, United States of AmericaPay : $12.00 - $12.50It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.We are looking for a Member Services Representative to join our team! This position will be responsible for...

  • Overnight Member Services Representative

    5 days ago

    Jacksonville, United States Taymax Group Full time

    Norwood 5290 Norwood Ave #2, Jacksonville, FL 32208, United States of America Pay : $12.00 - $12.50 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for...

  • Customer Service Representative

    4 days ago

    Jacksonville, United States Carla Fenzel - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Carla Fenzel - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...