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Manager of Security and Loss Prevention

2 months ago

Charlotte, United States Carowinds Full time
Overview:

Manages and coordinates all activities relative to the physical security and protection of associates and guests.


Responsibilities:
  • Acts as liaison between the Security Department, other park departments, and outside law enforcement and emergency
    services agencies to ensure an open line of communication and the appropriate levels of support and response during special
    events or emergency situations.
  • Develops the Security Patrol Department expense and labor budgets; ensures compliance by monitoring department expenses and seasonal labor levels and takes corrective action when appropriate.
  • Coordinates and participates in the recruiting, interviewing and selection of employees for the park's Security Patrol Department through on site interviewing and through off site school visits and job fairs. Manages the development, preparation and implementation of effective training programs for these staff members to ensure highest levels of safety, service, courtesy, cleanliness and integrity. Oversees the scheduling and supervision of these employees. Coaches, counsels and, when necessary, disciplines employees.
  • Manages the enforcement of all federal, state and city laws and ordinances on company property. Physically participates in the apprehension of individuals suspected of infractions and takes appropriate action including detention, ejection from park property, etc. Responds to calls involving guest or employee illnesses and accidents; investigates and assists in providing emergency medical treatment as directed by park Safety employees. Completes reports on all incidents.
  • Develops and, upon Director's approval, oversees the implementation of a plan for the park's security patrol program that will ensure employee and guest safety as well as their compliance with all federal, state and local laws and ordinances.
  • Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
  • Other duties may be assigned.

Qualifications:
  • Bachelor's Degree (4-year College or University) Criminal Justice or Law Enforcement Management.
  • 1 - 4 Years related experience Law Enforcement preferred.
  • Must be 21 years of age.
  • Familiarity with fire prevention and response.
  • Possess or can obtain NC and SC armed Security Officer certification.
  • Must be highly organized, self-motivated, and able to perform well under pressure.
  • Excellent analytical and planning skills. Attention to detail. Must have effective interpersonal, oral, and written communications skills, especially for dealing with the public and managing a large volume of associates.
  • Demonstrated supervision, management and accounting skills and familiarity with spreadsheets and word processing experience.
  • Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law
  • Ability to pass a background check, which may include, but is not limited to credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
  • Driver's license required.
  • Ability to work nights, weekends, and holiday periods to meet business needs.