Platform Implementation Analyst

3 weeks ago

Charlotte, United States MSIGHTS Full time

About MSIGHTS 

Founded in 2004, MSIGHTS (msights.com) provides cloud-based marketing and data operations services to some of the world’s most sophisticated global advertisers. It’s not access to data anymore, it's the ability to derive actionable insights from a highly fragmented marketing technology landscape. MSIGHTS helps enterprise marketing teams make better decisions by streamlining processes, improving data quality and system-to-system connectivity to deliver client and analytics-ready data by design. The MSIGHTS Platform drives data governance throughout the value chain from marketing budgeting, briefing and media agency collaboration to automatically collecting and reconciling disparate data, making it immediately available to fuel a wide variety of analytical and visualization tools. 

Company Core Values 

  • Help Clients Win 
  • Own Every Step
  • Do What You Say 
  • Support Your team
  • Be an Expert

Position Overview 

The Platform Implementation Analyst works closely with the Client Partner Lead and Client Operations team to ensure the platform is configured and operational to meet specific client needs.

Platform Implementation Analysts are a trusted advisor to our clients by being an expert in the MSIGHTS Platform. Client success is about ensuring our clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions. The Platform Implementation Analyst helps to ensure the platform is configured to be operational and that data flowing through the MSIGHTS platform is client and analytics ready (e.g. complete, accurate and supports the specific client taxonomy and KPI framework).

As part of the MSIGHTS’ Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded. 

Responsibilities

  • Develop a complete understanding of the MSIGHTS Platform applications and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform. 
  • Provide support, training and daily operations for client users and their vendor partners. 
  • Perform ad hoc data analysis, research and QA as required to ensure data integrity and  resolve existing or potential data issues. 
  • Identify value-added processes and areas of improvement based on client feedback and  translate those into actionable steps for development and implementation. 
  • Proactively communicate with users through email and cloud-based conferencing to  cultivate value-based relationships with clients and other stakeholders.
  • Create and maintain documentation of for business transformation rules and client-specific platform implementations

Qualifications

  • A love for data and experience with marketing technology, analytics software, media data and reporting or business intelligence platforms is essential.
  • Must be a self-starter and willing to take the initiative to learn how our application is  designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to  offer and anticipate future needs. 
  • Strong communications skills in English — both written and verbal — and the ability to work well with diverse internal teams (including external client facing and internal technology resources). 
  • Must be intellectually curious, detail oriented, committed to quality, and client focused, all while being flexible  and entrepreneurial in a fast-paced international work environment.  
  • Exceptional project management, analytical and problem solving skills, and experience  applying these skills to resolve application design considerations and client business issues. 
  • A strong working knowledge of data and MS Office (Excel, Word, and PowerPoint) is essential. An  ability to quickly learn software programs is a major plus. 
  • Bachelor’s Degree or equivalent. 

Salary commensurate with experience 

FTE benefits include health insurance, flexible work schedule, generous benefits, on-going  professional development, and opportunity to directly impact and shape a fast-growing  software/marketing services company. 

Please note that by submitting your resume and other personal information ("Information"), you voluntarily acknowledge and agree that MSIGHTS Inc. may process your Information for the limited extent of evaluating employment opportunities. You further consent to the transfer of such Information to third parties where such disclosure is in the normal course of business and/or for the evaluation of potential staffing opportunities.

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