Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

Major Duties include:
Supervisory responsibility for all administrative, operational, and planning activities of the staff and programs assigned. Provides direct supervision to all staff assigned to include Shift Leads, Incident Managers, and Incident Coordinators.
Creates an environment where staff solves problems at the lowest possible level of the organization and can work across the teams to solve problems.
Leads, coordinates, communicates, and integrates Major Incident Management services across the OIT and/or subordinate organizations and is accountable for the overall success of assigned duties and responsibilities and ensuring organizational goals are aligned with critical ECO, DevSecOps and agency priorities.
Responsible for ensuring the work efforts of assigned staff achieve the outcomes specified within DevSecOps and the agency's business strategy.
Responds to crises or urgent situations within the pertinent domain to mitigate immediate and potential threats. Oversees and communicates systematic analytical approach to collect, organize and interpret data, and information to maintain 24/7 operational situational awareness of current and emerging threats. Contains the incident, including isolation and characterization.
Directs mitigation, preparedness, response and recovery approaches as needed, to maximize information security. Creates and maintains processes and work flows for standard response activities.
Communicates regularly through face-to-face, e-mail, online collaboration, video conference, and telephonic methods with customers, IT professionals, vendors, and all levels of management and agency officials to identify incident roles, problem to be solved, actionable events, resolution goals, and expected service levels. This includes active and daily participation and facilitation of teleconferences, online meetings, and presentations to multiple levels of Senior Executive Service (SES) leadership and other stakeholders requiring expert oral communication skills to report ongoing IT Service outages, business impact, duration of outage or degradation of service, troubleshooting efforts, and actions taken to restore services.

Work Schedule:
Monday -Thursday,10pm - 8:30am ; Tuesday - Saturday, 3pm-11:30pm


Compressed/Flexible:
As determined by the Agency Policy.


Virtual:
This is not a virtual position.


Position Description/PD#: Supv IT Spec (Plcypln/Custspt)/
PD18572A


Relocation/Recruitment Incentives:
Not Authorized


Permanent Change of Station (PCS):
Not Authorized


Promotion Potential:
This position is at full performance level.