BizOps Engineer II

Job Title:

BizOps Engineer II

Overview:

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercards technology platforms

We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk

Role Align Product and Customer Focused priorities with Operational needs Develops plans to improve quality for each project that impacts the platform. Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications Streamlining and standardizing traditional application specific support activities Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

All About You Experience with automation ITSM experience (CRQs, PBIs, INCs, WOs, PLL, ICRB) Working experience with monitoring and logging practices/tool (Splunk, Dynatrace)