Guest Services Agent

2 weeks ago

Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time
Description

THIS IS A SEASONAL POSITION 

If you are seeking an exciting opportunity in Hospitality directly related to an elevated guest service experience - this is the job for you

Beach Village at The Del is an exclusive enclave of luxurious beachfront accommodations located within the iconic setting of Hotel del Coronado. Cottages and villas range from one to three bedrooms and include fireplaces, marble bathrooms and private patios or balconies.

A Beach Village Host/Hostess is responsible for providing a strong level of professionalism and a positive attitude while efficiently and courteously assisting our Beach Village guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

    • Handle the pre-planning of the Beach Village experience for all scheduled Beach Village arrivals.
    • Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities for each Beach Village guests in advance of arrival.
    • Handle the arrival, hotel orientation and departure of all Beach Village guests.
    • Check guests in/out of hotel using hotel computer system.
    • Book future hotel or Beach Village reservations for guests.
    • Respond to all guests’ requests; make suggestions and arrangements to enhance the overall guest experience.
    • Make it happen – act as a conduit between the Beach Village guests and all operating departments to “get it done, whatever it is.”
    • Make dining and other reservations for Beach Village guests and follow through with corresponding departments to ensure execution of task.
    • Maintain the cleanliness and neatness of your working area.
    • Check daily information board to prepare for arrivals and special requests.
    • Adhere to department and hotel procedures and policies
    • Provide assistance to all hotel departments as required.
    • Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
    • Perform additional tasks as requested by members of the leadership team.
    • Must be able to handle and process guests’ requests and exceed their expectations while providing them with personalized services and accurate information.
Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The hourly rate is $19.42 - $22.85 and is based on applicable and specialized experience and location.

Source: Hospitality Online

  • Guest Service Agent

    7 days ago

    Coronado, California, United States Hotel del Coronado, Curio Collection by Hilton Full time

    Reporting to the Shore House Supervisor, The Shore House Host is the primary point of contact for all Shore House guests. The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating "Del Memories".Position Summary: Projects...

  • Front Office Agent Overnight

    4 weeks ago

    Coronado, United States Loews Hotel & Resorts Full time

    Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Office Agent, Office, Agent, Overnight, Hotel, Business Services

  • Guest Service Agent

    19 hours ago

    Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time

    Description Reporting to the Shore House Supervisor, The Shore House Host is the primary point of contact for all Shore House guests.  The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating “Del...

  • Guest Service Aide

    5 days ago

    Coronado, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room...

  • Guest Service Aide

    6 days ago

    Coronado, United States Marriott International Inc Full time

    Additional Information Pay: $18.00/hr, Seasonal, Part-TimeJob Number 24051812Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to...

  • Guest Service Aide

    4 days ago

    Coronado, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $18.00/hr, Seasonal, Part-TimeJob Number 24051812Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryGreet and escort guests to...

  • Guest Service Aide

    6 days ago

    Coronado, California, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $18.00/hr, Seasonal, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryGreet and escort guests to rooms....

  • Guest Service Aide

    2 days ago

    Coronado, United States Marriott International Inc Full time

    Additional Information Pay: $18.00/hr, Seasonal, Part-Time Job Number 24051812 Job Category Rooms & Guest Services Operations Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort...

  • Guest Services Supervisor at Hotel Del Coronado

    6 days ago

    Coronado, United States Hilton Worldwide Full time

    The Guest Services Supervisor is responsible for supervising the day to day operations of Guest Services and Bell Services to ensure they are in alignment with guest expectations and established performance standards. This supervisor will act as an ambassador for the hotel at all times. Promotes service excellence and enhancement opportunities to our guests...

  • Guest Experience Expert

    6 days ago

    Coronado, California, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    7 days ago

    Coronado, California, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.95/hr, Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests...

  • Director of Front Office

    4 weeks ago

    Coronado, United States Loews Hotels, LLC. Full time

    Director of Front OfficePerched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.We are seeking a Director of Front Office to direct and supervise the operational...

  • Guest Experience Expert Overnight

    7 days ago

    Coronado, United States Marriott Full time

    Additional Information Pay: $24.95/hr, Overnight Shift Job Number 24077195 Job Category Rooms & Guest Services Operations Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Guest Experience Expert

    6 days ago

    Coronado, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.95/hr, Overnight ShiftJob Number 24077195Job Category Rooms & Guest Services OperationsLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about...

  • Guest Experience Expert Overnight

    7 days ago

    Coronado, United States Marriott International Full time

    Additional Information Pay: $24.95/hr, Overnight Shift Job Number 24077195 Job Category Rooms & Guest Services Operations Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Experience Expert Overnight

    7 days ago

    Coronado, United States Marriott International Inc Full time

    Additional Information Pay: $24.95/hr, Overnight Shift Job Number 24077195 Job Category Rooms & Guest Services Operations Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Guest Experience Expert Overnight

    7 days ago

    Coronado, United States Marriott International Inc Full time

    Additional Information Pay: $24.95/hr, Overnight Shift Job Number 24077195 Job Category Rooms & Guest Services Operations Location Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just...

  • Guest Experience Expert Overnight

    2 days ago

    Coronado, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Licensed Insurance Customer Service

    5 days ago

    Coronado, United States Jack Dale - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...

  • Front Office Agent Overnight

    1 month ago

    Coronado, United States Loews Hotels Full time

    Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner...