Principle IT Knowledge

3 months ago

NCClayton, United States GRIFOLS, S.A. Full time

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

 

Principle Knowledge and Content Management Specialist needed to establish and lead our IT Knowledge Management Practice. This role will focus on developing and implementing a comprehensive knowledge management strategy, creating and maintaining IT documentation, and fostering a culture of continuous learning and improvement within the IT department. 

 

Key Responsibilities:

  • Develop and implement IT knowledge management strategies aligned with organizational goals
  • Establish and document knowledge management processes and best practices
  • Oversee the creation, organization, and maintenance of knowledge articles, FAQs, and other documentation
  • Promote knowledge sharing and collaboration across the IT department
  • Develop and deliver training programs on knowledge management processes and tools
  • Select and implement knowledge management tools to ensure integration with existing ITSM systems
  • Monitor and analyze the effectiveness of knowledge management initiatives and implement improvements
  • Ensure compliance with knowledge management policies and data security regulations

 

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Minimum of 7 years of experience in IT service management, with a focus on knowledge management
  • ITIL v3/v4 certification preferred, Knowledge-Centered Service (KCS) certification is a plus
  • Strong understanding of ITSM frameworks and best practices
  • Excellent written and verbal communication skills
  • Proficiency in knowledge management tools and platforms
  • ServiceNow knowledge management is a plus
  • Fluent in English and Spanish

 

Key Competencies

  • Leadership and ability to drive change
  • Strong collaboration and interpersonal skills
  • Creative problem-solving and innovation
  • Attention to detail and focus on quality

 

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.   Occasionally walks and stands. Occasionally bends and twists neck.  Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences.  Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

 

#LI-VJ1

 

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

 

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.

 

Location: NORTH AMERICA : USA : NC-Clayton:USNC0002 - Clayton 

 

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