Outlet Supervisor

3 weeks ago

Nashville, United States Hilton BNA Nashville Airport Terminal Full time

Position Summary:

As an Outlet Supervisor, you will play a vital role in ensuring the smooth and efficient operation of our dining outlet. Your leadership and commitment to delivering exceptional guest service will contribute to a memorable dining experience for our guests. You will work closely with the outlet team to maintain high standards of service, quality, and guest satisfaction.

Key Responsibilities:

Supervise and coordinate the daily operations of the dining outlet, including meal service, cleanliness, and guest interactions. Train, mentor, and motivate staff to provide outstanding service and uphold our service standards. Assist in the development and implementation of service procedures and standards. Monitor inventory levels and assist with ordering supplies to ensure seamless service. Oversee guest reservations, seating arrangements, and special requests to ensure a positive dining experience. Address guest concerns and resolve issues promptly, ensuring guest satisfaction. Collaborate with the culinary team to ensure efficient communication and service flow. Maintain cleanliness and organization in the outlet, adhering to health and safety standards. Assist in conducting pre-shift meetings to brief the staff on daily specials and important information. Assist in tracking and reporting outlet performance metrics. Handle cashier duties, including cash handling and end-of-shift reconciliations. Support the Outlet Manager in scheduling and payroll management. Act as a point of contact for staff and guests, fostering positive relationships.

Qualifications:

High school diploma or equivalent; relevant education or certification is a plus. Previous experience in a restaurant or food service supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Knowledge of food and beverage operations and service standards. Ability to work in a fast-paced, customer-focused environment. Attention to detail and a commitment to delivering exceptional service. Basic computer skills for order processing and reporting. Flexibility to work evenings, weekends, and holidays as needed.

Note: Additional duties may be assigned as needed to support the smooth operation of the outlet and the overall success of the dining establishment.

Source: Hospitality Online

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