Guest Services Supervisor

Found in: beBee S US - 2 weeks ago

Miami, United States Holland & Knight LLP Full time

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description:

The Guest Services Supervisor will play a crucial role in ensure excellent customer service and satisfaction within H&K. The position is a combination of managerial, administrative, and customer-facing duties. The Guest Services Supervisor oversees the daily operations of the guest services department to ensure exceptional guest experiences. They lead and motivate a team of guest service representatives, handle guest inquiries and complaints, and coordinate with other departments to ensure accuracy and timely fulfillment of requests.

Key Responsibilities and Essential Job Functions:

  • Supervise and mentor guest service representatives.
  • Provide training and ongoing coaching to ensure high-quality service standards.
  • Schedule staff and allocate resources effectively to meet guest needs.
  • Serve as the primary point of contact for guest inquiries, requests, and complaints.
  • Address guest issues promptly and effectively, ensuring resolution to their satisfaction.
  • Maintain a welcoming and professional demeanor at all times.
  • Assist in the planning/execution of office and firm events.
  • Oversee front desk operations, including check-in, check-out, and room reservations.
  • Monitor room availability and coordinate with housekeeping and maintenance teams.
  • Ensure compliance with company policies and procedures.
  • Liaise with other departments such as local IT Support, housekeeping, maintenance, and food and beverage to address guest needs and resolve issues.
  • Liaise with catering vendors, maintain list and ensure compliance with building processes for all vendors.
  • Maintain accurate records of guest interactions, complaints, and resolutions.
  • Prepare reports on departmental performance and guest feedback.
  • Assist with administrative tasks such as vendor invoicing  and inventory management.
  • Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
  • Monitor guest satisfaction scores and implement improvements as needed.
  • Special project and duties as assigned.

Required Skills:

  • Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members.
  • Strong problem-solving abilities and the capacity to handle difficult situations calmly and professionally.

Required Qualifications & Education:

  • Previous experience in a guest service or hospitality role, with at least 2-3 years in a supervisory or leadership position.
  • Proficiency in meeting room booking software and Microsoft Office Suite.
  • Flexibility to work various shifts, including weekends, and holidays.
  • A high school diploma or equivalent qualification; a degree in hospitality management or a related field is preferred.

Physical Requirements:

  • Ability to sit or stand for extended periods of time.
  • Moderate or advanced keyboard usage

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.  Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

  • Guest Services Supervisor

    Found in: beBee jobs US - 7 days ago

    Miami, Florida, United States Holland & Knight LLP Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.General Description:The Guest Services Supervisor will play a crucial role in ensure excellent customer service and satisfaction within H&K. The position is a combination of managerial, administrative, and customer-facing duties....

  • Guest Services Agent

    2 weeks ago

    Miami, United States Hampton Inn & Suites by Hilton - Miami Brickell Downtown Full time

    Job DescriptionJob DescriptionPosition: Front Desk/Guest Service AgentSalary: $16 - $18 per hourLocation: Hotel - Miami BrickellSummary:We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests,...

  • Guest Services Coordinator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States Addison Group Full time

    Job Summary:The Guest Services Coordinator is responsible for providing exceptional customer service and support to clients, guests, and all K&E personnel while ensuring the successful daily operations of the Conference Center. In collaboration with the Operations Manager, this position will work closely with Guest Services, Office Services, Conference...

  • Guest Services Coordinator

    Found in: Appcast US C2 - 1 week ago

    Miami, United States Addison Group Full time

    Job Summary:The Guest Services Coordinator is responsible for providing exceptional customer service and support to clients, guests, and all K&E personnel while ensuring the successful daily operations of the Conference Center. In collaboration with the Operations Manager, this position will work closely with Guest Services, Office Services, Conference...

  • Guest Experience Lead>

    6 days ago

    Miami, United States Lululemon athletica Full time

    lululemon athletica - Dadeland Mall [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all guests (i.e., customers) receive a quality in-store experience; Continuously...

  • Guest Room Attendant

    2 weeks ago

    Miami, United States Biltmore Hotel Full time

    Position Summary Directly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). ResponsibilitiesClean the required number of guest...

  • Part-time Residences

    1 week ago

    Miami, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AG4I [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Housekeeping Supervisor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States Royal Caribbean Group Full time

    HOUSEKEEPING SUPERVISORPosition Summary Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in...

  • Housekeeping Supervisor

    Found in: Appcast US C2 - 1 week ago

    Miami, United States Royal Caribbean Group Full time

    HOUSEKEEPING SUPERVISORPosition Summary Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in...

  • Overnight Guest Services AGent

    1 day ago

    Miami Beach, United States Cardozo Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Housekeeping Supervisor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States Celebrity Cruises Full time

    HOUSEKEEPING SUPERVISORPosition SummaryHousekeeping Supervisor is responsible for overseeing their assigned areas - public areas day/night, Crew area, and Pool area. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's...

  • Housekeeping Supervisor

    Found in: Appcast US C2 - 1 week ago

    Miami, United States Celebrity Cruises Full time

    HOUSEKEEPING SUPERVISORPosition SummaryHousekeeping Supervisor is responsible for overseeing their assigned areas - public areas day/night, Crew area, and Pool area. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's...

  • Breakfast Supervisor

    2 weeks ago

    Miami, United States Hampton Inn & Suites by Hilton - Miami Brickell Downtown Full time

    Job DescriptionJob DescriptionBreakfast Supervisor position:We’re looking for a highly motivated and experienced Breakfast Supervisor to assist with supervising all aspects of our daily breakfast operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in...

  • Front Desk Supervisor

    Found in: beBee jobs US - 2 weeks ago

    Miami, Florida, United States Four Points By Sheraton Miami Airport Full time

    General Job DescriptionThe hotel front desk supervisor is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests...

  • Guest Relation Manager

    7 days ago

    Miami, United States Crew Life at Sea Full time

    Job DescriptionJob DescriptionKey Responsibilities:Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism.Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient...

  • Guest Relation Manager

    1 week ago

    Miami, United States CareerBuilder Full time

    Job Description: Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively...

  • Housekeeping Supervisor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.2. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the...

  • Housekeeping Supervisor

    Found in: Appcast US C2 - 1 week ago

    Miami, United States Royal Caribbean Group Full time

    POSITION SUMMARY:1. Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area.2. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the...

  • RN Supervisor

    Found in: beBee S US - 2 weeks ago

    Miami, United States Coral Reef Subacute Care Center Full time

    RN SupervisorOUR MISSION is to foster and provide unprecedented levels of genuine care and customer service for our community’s Rehabilitation and Nursing needs, in a soothing, tranquil and state-of-the-art environment.Coral Reef Subacute experience enlivens our guests’ physical and emotional strength through our highly trained healthcare professionals...

  • RN Supervisor

    Found in: beBee jobs US - 2 weeks ago

    Miami, Florida, United States Coral Reef Subacute Care Center Full time

    RN SupervisorOUR MISSION is to foster and provide unprecedented levels of genuine care and customer service for our community's Rehabilitation and Nursing needs, in a soothing, tranquil and state-of-the-art environment.Coral Reef Subacute experience enlivens our guests' physical and emotional strength through our highly trained healthcare professionals to...