Patient Care Coordinator

2 weeks ago

Boston, United States New England College of Optometry Full time
Description:

The New England College of Optometry (NECO) prepares the next generation of eye care providers, educators, and innovators through a rigorous curriculum and extensive clinical experiences. NECO graduates compassionate and skilled optometrists prepared to practice in diverse settings. Located in the heart of Boston's Back Bay, the College is a small, independent graduate institution that currently enrolls students from 34 states and 8 countries. The College has its teaching location at 424 Beacon Street, Boston and three owned and operated eye clinics (Boston and Roslindale, and at Perkins).

NECO has an exciting opportunity in our Boston Clinic for a Patient Care Coordinator. NECO Center for Eye Care is the affiliated clinical system of the New England College of Optometry, a professional graduate school in Boston's Back Bay. The PCC position will be located at 4199 Washington St , Roslindale. This is a full-time position that reports to the Lead Patient Care Coordinator.

The Patient Care Coordinator must have a strong professional work ethic and be willing and able to manage multiple priorities. The PCC must also be a caring individual with excellent customer service skills and exceptional attention to detail to work at the front desk assisting patients must be proactive, creative and have a high level of energy and enthusiasm.


Patient Care Coordinator Responsibilities

  • Answer incoming telephone calls, greet and check in/check out patients in a professional, courteous, and timely manner
  • Acquire full knowledge of patient practice management software
  • Schedule patients for appointments, follow up with no shows, and communicate any billing issues prior to appointments
  • Accurately obtain and enter all demographics information
  • Collect insurance co-pays or self-pay balances. Communicate with the billing department regarding issues and clarifications involving billing
  • Review billing benefits tab to ensure that appropriate procedures and diagnosis codes have been designated by provider
  • Maintain and ensure HIPAA compliance with patient medical records and personal health information
  • Prepare paperwork for the next clinic day next day, confirm appointments, reconcile cash box on a daily basis. Promote culturally competent care and proactively make provisions for linguistically competent care
  • Respond to staff doctor needs before, during, and after patient exam
  • Understanding the specifics related to various appointment types, proactively seek patient referrals and prior authorizations when needed
  • Notify Specialty Care Coordinator about all contact lens orders and dispense contact lenses to patients
  • This position works at a computer station for extended periods of time
  • Other duties as required

This full-time position including Saturdays (dates to be discussed with the Lead Patient Care Coordinator, but we can be flexible on the dates worked). Applicants may work the occasional evening.


NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.


Salary: $23


The NECO Commonwealth Eye Care Clinic has free parking available to its staff.


New England College of Optometry offers a robust benefits program including:

  • 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
  • Mental Health and Wellness benefits
  • BCBS Dental
  • Discounted vision services
  • 13 paid holidays and generous paid time off for sick, vacation, and personal days
  • Employer-paid life insurance, and short-term and long-term disability
  • Voluntary Insurance: life, critical illness, hospital indemnity, accident,
  • Voluntary Benefits: employee discounts and pet insurance
  • 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
  • Qualified Public Service Loan Forgiveness Employer
Requirements:

Patient Care Coordinator Requirements:

  • At least one full year demonstrated experience in a customer service setting, preferably six months receptionist experience in a health care setting required
  • Spanish or Creole proficiency preferred
  • Experience in eye care practice administration highly preferred
  • Knowledge of reception tasks, office policies/procedures, paperwork needed
  • Knowledge of customer service concepts and techniques needed
  • High school diploma required

Skills and Abilities

  • Strong interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers
  • Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other visitors
  • Ability to organize and prioritize tasks effectively.
  • Ability to read, understand and follow oral and written instructions in order to prepare medical records, collect payments and schedule appointments
  • Ability to review and enter patient information accurately
  • Excellent ability to use technology including typing skills, scanning, faxing, familiarity with G (Google) Suite and Microsoft Office
  • Following the HIPAA guidelines, exchange patient related information with a variety of clinic personnel.
  • Ability to organize and prioritize tasks effectively.
  • Ability and willingness to drive between locations if necessary (Commonwealth Ave. Boston and Washington Street, Roslindale)
  • Ability to perform well in a fast-paced environment
PM23

Compensation details: 23-23 Hourly Wage



PIeb216a5-

  • Patient Care Coordinator

    6 days ago

    Boston, United States HearingLife Full time

    Overview Who WE Are: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is...

  • Patient Care Coordinator

    3 weeks ago

    Boston, United States Fortune 500 Full time

    Client: Fortune 500 Job Title: Patient Care Coordinator Location: Jamaica Plain, MA Duration: 06 Months (Extension Possible) Schedule: Mon – Fri; 08:00 AM – 05:00 PM EST Pay Rate: $19.80/hr on W2

  • Patient Care Referral Coordinator

    18 hours ago

    Boston, United States Mattapan Community Health Center Inc Full time

    Description:POSITION DESCRIPTIONPOSITION: Patient Care Referral CoordinatorDEPARTMENT: Primary CareREPORTS TO: Director of Compliance and Risk ManagementTYPE: Full TimeSALARY: Summary:Under the direct supervision of the Clinical Health Director the Patient Care Referral Coordinator will manage the health center's referral and authorization process for all...

  • Patient Benefits Coordinator

    7 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Benefits Coordinator

    1 hour ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient care coordinator/ Administrative assistant

    3 weeks ago

    Boston, United States MASHPOINT LLC Full time

    Job DescriptionJob DescriptionJob Title: Patient Care CoordinatorDuration: 6 months and 15 daysLocation: Jamaica Plain, MA - 02130Summary:We are seeking a Patient Care Coordinator to provide vital support for the efficient functioning of our dentist office. The successful candidate will oversee patient care coordination, maintain dental records, and assist...

  • Patient Benefits Coordinator II

    6 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Who We Are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that...

  • Patient Benefits Coordinator II

    7 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Services Coordinator

    6 days ago

    Boston, United States East Boston Neighborhood Health Center Full time $19 - $24

    Patient Services CoordinatorFull time, Benefit-eligible Mon-Fri, 8am-5pm and includes flexibility based on dept needsEast Boston, MAThe scope of a Patient Services Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary...

  • Patient Services Coordinator III

    3 days ago

    Boston, United States Mass General Brigham Full time

    Patient Services Coordinator III-(3284658) Description This role offers a $750 sign on bonus to eligible external candidates. The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support...

  • Patient Benefits Coordinator

    6 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Who We Are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that...

  • Patient Access Coordinator

    6 days ago

    Boston, United States East Boston Neighborhood Health Center Full time $19 - $24

    Patient Access Coordinator Full time, Benefit Eligible Monday-Friday 8am-5pm and includes evening, weekend & holiday rotationsBilingual (English/spanish)Vision departmentThe Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices.  The Patient Access Coordinator knows and understands...

  • Patient Services Coordinator Iii

    2 weeks ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coordinator III** - (3290861) Internal Medicine Associates (IMA) Primary Care Practice **PRINCIPAL DUTIES AND RESPONSIBILITIES**: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to...

  • Patient Navigator II

    7 days ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY:The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....

  • Patient Financial Coordinator

    1 month ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...

  • Patient Benefits Coordinator

    7 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Benefits Coordinator

    1 hour ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Navigator II

    2 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....

  • Patient Navigator II

    6 days ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....

  • Patient Care Representative

    6 days ago

    Boston, United States Shields Health Care Group Full time

    Shields Health has an exciting opportunity for a Patient Care Representative to work Part-Time (Tues, Wed & Thurs 10:30a - 7:00p) at our location within Tuft's Medical Center in Boston, MA. **Featuring: Industry leading compensation Work with cutting-edge imaging technology Collaboration with world renowned healthcare providers Benefits starting on day 1...