Orthotic Fitter

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced DME Coordinator to join our team Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
The DME Coordinator works in the clinical office(s) and consistently communicates with the Regional DME Manager, Clinical office managers, providers, and clinical teams to ensure patients receive outstanding care, understanding and proper use of their ordered orthosis.
Primary Functions & Accountabilities
Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program
Daily measurements and fittings following provider orders
Collaborates with the Regional DME Manager, providers, and clinical staff to ensure patients are educated on proper use and fit of DME
Educates patients as to the financial responsibility associated with their DME
Communicates with providers when changes are made to DME Policies and Procedures
Responsible for the DME inventory management at assigned clinical locations and daily duties within the DME program
Works closely with DME Business Specialist and Preauth Specialist to ensure accurate and timely billing and that preauthorization requests are met. Serves as point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics
Communicates well with other DME team members, regional and state to ensure excellent outcomes regarding patient care and inventory management
Assists in quarterly training of clinical staff of proper use and fitting of DME
Takes ownership of their assigned location(s) and supports the overall mission of the practice
Other duties and projects assigned
Knowledge, Skills & Abilities
Excellent customer service/patient care skills
Exceptional organization and communication skills
Ability to think on his/her feet and display strong emotional intelligence working with the public
Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly
Knowledge of basic anatomy and medical terminology
Must have the ability to multitask in a fast-paced environment
Ability to contribute and work well with a team
Ability to take on, organize and complete assigned department projects when requested by manager
Position Requirements
BA or BS preferred, HS Diploma or Equivalent
General DME/Orthopaedic experience required. Certification as an Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required
Physical health sufficient to meet the ergonomic standards and demands of the position