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IT Technical Analyst

5 months ago

Wilsonville, United States rothstaffingco Full time

IT Technical Analyst

Direct Hire- Full Time

Wilsonville, OR

Pending Total Compensation Details- Will update this once confirmed.

POSITION SUMMARY:

The IT Technical Analyst is responsible for performing IT-related duties on a professional level and works closely with IT management in supporting company computer systems.

Our client seeks dynamic individuals who exemplify excellence in quality, trust, value, and service.

Our ideal candidate for this position is a self-motivated professional who has excellent communication skills, problem solving skills, and a strong understanding of computer systems in the business environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance.

Collaborate with IT team and developers to produce new systems. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

Train users on the new operating systems and provide support.

Maintain records/logs of repairs and fixes and maintenance schedule.

Ensure security and privacy of networks and computer systems. Provide first-line support during various shifts.

Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and data.

Frequently travel to branch locations.

Provide technical advice/support, troubleshooting assistance, and problem resolution for PCs, printers, applications, smartphones, telephones, remote access, and file transfers. Assist in maintaining and expanding the Information Technology Internal Knowledge Base documentation.

REQUIRED SKILLS:

Ability to travel to client locations up to 50% of each month. Lodging and meals will be provided.

Excellent diagnostic and problem-solving skills.

In-depth understanding of diverse computer systems and networks. Good knowledge of internet security and data privacy principles.

Solid knowledge of business information systems.

Collaborative teamwork mindset yet comfortable working independently. Strong user support and communication skills.

Strong project management skills which allow you to prioritize, communicate, and execute effectively.

Resourceful self-starter, eager to learn, and a creative problem solver.

Proficiency in Microsoft Office suite.

REQUIRED EDUCATION & EXPERIENCE:

Bachelor's degree in Computer Science or a related field.

2+ years of experience in technical support/customer service roles.

Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.