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Night Auditor

4 months ago

Dallas, United States DoubleTree by Hilton Hotel Dallas Near the Galleria Full time

As a member of our All-Star Guest Service Dream Team, the Night Auditor will be responsible for the nightly audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure CHA and Hotel policies and procedures are followed and to prevent fraud.

A few essential parts of the role include but are not limited to:

  • Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
  • Greeting guests upon arrival and making them feel welcomed.
  • Serve as the communication headquarters for the hotel by ensuring all essential happenings are communicated to the guest, team, and leadership.
  • Be a source of information to guests regarding the local area.
  • Accommodate general and unique requests.
  • Be a guest advocate.
  • Diffusing conflict or tense situations with guests.
  • Other duties as assigned.

    Skills to be Successful:

    • One year Night Audit experience required.
    • One year Hilton experience (any brand).
    • This is an overnight shift.
    • Genuine desire to create memorable experiences for others.
    • Willingness to think outside the box.
    • Ability to comprehend and complete basic math.
    • Comfortable using a phone and basic office equipment.
    • Ability to complete all required training within 30 days.
    • Ability to stand through entire of shift.
    • Ability to read, write, and communicate with guests.
    • Ability to work a flexible scheduled including weekends and holidays. 

      DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

      Source: Hospitality Online