Programmer

3 weeks ago

New Orleans, United States Entergy Corporation Full time

Job Summary/Purpose:                                               

Internally classified as "Analyst,"  the Programmer is responsible for the daily support and management of operational and technical tasks, which include providing solutions that utilize programming/software skills to improve functional processes and data management. Individuals are required to define and document business requirements based on customer requests, troubleshoot issues and manage data analytics and reporting, including data visualization. This position will architect, build and publish operational metrics used for analytics, reporting and inclusion into operational scorecards, dashboards and other business communications. Job assignments touch a wide variety of data and programming assignments associated with the timeliness and accuracy of customer billing, billing delivery, meter management and credit & collections functions. Additionally, there is a strong focus on continuous improvements in the areas of accuracy of customer billing, billing delivery, meter management, credit & collections and audit and control functions. A person in this role may be required to stand in for their manager and/or supervisor.

Job Duties/Responsibilities:

  • At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites.
  • Plan, conduct and lead programming assignments and projects for various functional areas.
  • Define protocols and requirements for data quality controls and ensures that all analysis and programming work adheres to SOX controls/compliancy.
  • Conduct complex business and data analysis based on the project scope and objectives and develop policy recommendations to management based on findings.
  • Provide industry expertise and apply best practices to programming work based on experience.
  • Interact with department management and leadership throughout the organization to identify issues that warrant future projects.
  • Retrieve, and analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.
  • Stay abreast of regulatory or political changes that may impact Entergy policy decision making.
  • Approach work assignments with a continuous improvement mindset that will bring measurable improvements.  Able to identify and implement new ideas and solutions without prompting and with minimum guidance; able to drive positive results
  • Lead cross-functional teams as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes
  • Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop).

Minimum Requirements:

Minimum education required of the position:

  • Required: Bachelor's degree in
  • Desired: Bachelor's degree in computer and information technology or a related field, such as mathematics.
  • Desired: master's degree.

Minimum experience required of the position:

  • Analyst III: 4-6 years of professional experience a technical or business-related field required OR equivalent work experience.
  • Analyst SR: 6+ years of professional experience
  • Preferred: 6+ years of working experience in data programming and technical reporting

Minimum knowledge, skills, and abilities required of the position:

  • Preferred experience in SAP/CCS, SAP HANA, Automation Anywhere or comparable automation tools
  • High proficiency in SQL, Visual Basic, Oracle, C++, Python, XML, JavaScript, HTML, and CCS.
  • Advanced analytical skill set with proficiency in database programming using a diverse set of tools.
  • Maintain and improve offline business systems, including applying technical updates in SAP, managing development processes, documenting, and testing new processes, and troubleshooting problems.
  • Perform custom development activities, including application design, coding, testing, documentation, and unit testing.
  • Transform business requirements into technical design documents, perform high-level system design, analysis, and programming tasks, and review and approve design and programming deliverables.
  • Strong verbal and written communication skills (must be able to communicate with all levels)
  • Exceptional presentation and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)
  • Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications
  • Skilled at managing multiple projects and/or assignments with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met.
  • Meets with leaders to define key findings and establish action plans.
  • Works to identify the need for new systems and offers strategic input on the utilization of current systems.
  • Solid ability to advise on the application of project management principles to ensure systematic, thorough completion of assignments, identifying critical pathways and risks to delivery.
  • Ability to communicate with Customer Operations stakeholders, including executive level, delivering key messages concisely, supported by relevant data; influencing skills to develop best outcomes.
  • Deep proficiency at understanding and recognizing opportunities for change and creating strategies.
  • Understanding of change management relative to programming, reporting and analytics for the business.
  • Continually seeks sources of business intelligence on company imperatives, industry trends and emerging capabilities that will drive a world-class customer experience.
  • Ability to communicate complex scenarios and data, clearly articulate the organization's strategy, and translate organizational strategy into departmental strategies and plans
  • Able to provide technical and professional coaching/mentoring on contract provisions, commercial analytics, etc., to project teams, other Customer Operations personnel and Entergy customers.
  • Capability to be the trusted advisor; leader/coach in identifying what is important to the customer base.

Req ID: 114618

Read the full posting.

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