Manager, Client Experience

5 days ago

New York, United States Richemont Full time

Are you a good match?

The ideal candidate for this role is required to have a bachelor’s degree in a related field. 5-7  years of CRM, client experience or client service. Excellent computer and organizational skills. Excellent interpersonal skills with the ability to be proactive are required. We are also looking for excellent project management skills and the ability to represent the Maison to internal and external clients. Flexibility to travel as needed. Ability to multi-task. Working independently and with a team is essential.

 

What are we expecting from you?

Reporting to the Senior Manager of Client Experience, you will be responsible for overseeing the management of key client experience initiatives to drive client loyalty. This person will build dedicated action plans to adapt and deploy the Maison initiatives in client development, experience and satisfaction. They will align with all local teams to guarantee consistency with the Maison strategy. This person supports projects and initiatives from HQ on all CRM platforms and brings forward the region's needs and feedback.

 

In this role, you will:

  • Organize the implementation of the client engagement plan to welcome and onboard new clients to the Maison. Build an automated framework for all clients within the scope of the plan. Ensure an efficient, impactful, and cost-effective strategy.
  • Manage client satisfaction insights. Oversee the creation of a dashboard to track performance across CS KPIs. Partner with cross functional teams to outline tactical action plans to address gaps and uplift KPIs.
  • Oversee client hospitality strategy to align with the Maison ambition. Work collaboratively with key partners to define local client treatment planning and frequency of touchpoints. Share and animate hospitality guidelines to ensure the right level of experience, capitalizing on all boutique spaces and establishing consistency within the existing retail formats. Spotlight opportunities and garner HQ support for additional tools to where relevant.
  • Enhance the visibility and transmission around existing client experience and development tools, guidelines, and formats within the region. Actively engage with regional partners to solicit feedback on efficiency of tools and implement improvements where necessary.
  • Supervise the collaboration on gifting with key business partners to optimize all national and local moments. Ensure gifting strategy is cohesive, gifts promote VCA values and overall budget constraints are respected. Plan accordingly for omni-channel strategy.

 

 

 

More than a role…we recruit for a career

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

 

The recruitment process:  

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

 

Richemont offers a generous compensation and benefits package for eligible employees.

 

 

Expected Salary Range- $105k - $115k

This role is eligible for annual bonus

 

  • Client Experience Manager

    2 weeks ago

    New York, United States LuisaViaRoma Full time

    **Company Background** LuisaViaRoma is an industry leader & innovator that has its roots as a luxury retailer dating to the early 1900s. LuisaViaRoma has been a dominant player in the true luxury segment of multi-brand e-commerce since it started its digital program in 1999, serving upwards of 1 million users from more than 200 countries. In April 2024,...

  • Manager, Client Experience

    4 days ago

    New York, New York, United States Richemont Full time

    Are you a good match? The ideal candidate for this role is required to have a bachelor's degree in a related field. 5-7 years of CRM, client experience or client service. Excellent computer and organizational skills. Excellent interpersonal skills with the ability to be proactive are required. We are also looking for excellent project management skills and...

  • Studio and Client Experience Manager

    1 week ago

    New York, United States Core Pilates NYC Full time

    Core Pilates NYC is seeking an EXCEPTIONAL part time (to full-time) Studio and Client Coordinator/Manager to join our team for a permanent position in our Flatiron Pilates studio. Administrative Must-Haves / Requirements Youll oversee all studio functions from sales to instructors and clients Be UPBEAT and assertive to be a leader that our team and clients...

  • Studio and Client Experience Manager

    1 month ago

    New York, United States Core Pilates NYC Full time

    Core Pilates NYC is seeking an EXCEPTIONAL part time (to full-time) Studio and Client Coordinator/Manager to join our team for a permanent position in our Flatiron Pilates studio. Administrative Must-Haves / RequirementsYou’ll oversee all studio functions from sales to instructors and clientsBe UPBEAT and assertive to be a leader that our team and clients...

  • Studio and Client Experience Manager

    4 weeks ago

    New York, United States Core Pilates NYC Full time

    Core Pilates NYC is seeking an EXCEPTIONAL part time (to full-time) Studio and Client Coordinator/Manager to join our team for a permanent position in our Flatiron Pilates studio. Administrative Must-Haves / RequirementsYou’ll oversee all studio functions from sales to instructors and clientsBe UPBEAT and assertive to be a leader that our team and clients...

  • Studio and Client Experience Manager

    2 weeks ago

    New York, United States Core Pilates NYC Full time

    Core Pilates NYC is seeking an EXCEPTIONAL part time (to full-time) Studio and Client Coordinator/Manager to join our team for a permanent position in our Flatiron Pilates studio. Administrative Must-Haves / RequirementsYou’ll oversee all studio functions from sales to instructors and clientsBe UPBEAT and assertive to be a leader that our team and clients...

  • Client Experience Manager, Bloomberg Live

    4 days ago

    New York, United States Bloomberg Full time

    Bloomberg Live Experiences deliver compelling, news-making convenings that harness the power of our global, wide-reaching newsroom and enable our premium audiences with the actionable insights and meaningful connections they need to succeed in work and in life. The Client Experience Manager role is key to supporting clients as Bloomberg Live Experiences...

  • Director, Client Experience

    7 days ago

    New York, United States Louis Vuitton Full time

    POSTE As a Louis Vuitton **Client Experience Director, **your role will play a pivotal role in elevating and maintaining the highest standards of client service and engagements. Responsible for developing strategic and tactical initiatives to enhance the client experience across all touchpoints, the Client Experience Director will work in partnership with...

  • Client Experience Group

    6 days ago

    New York, New York, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Client Experience Specialist and a member of the Client Experience Group (CEG) your primary focus will be towards client lifecycle management for our newly launched US Cash Management business. You will also get the opportunity to expand into assisting in our end-to-end onboarding coverage of our...

  • Client Experience Group

    2 days ago

    New York, New York, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Client Experience Specialist and a member of the Client Experience Group (CEG) your primary focus will be towards client lifecycle management for our newly launched US Cash Management business. You will also get the opportunity to expand into assisting in our end-to-end onboarding coverage of our Capital...

  • Client Experience Coordinator

    2 months ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    4 weeks ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Specialist

    2 weeks ago

    New York, New York, United States Jpmorgan Chase Bank N.a. Full time

    As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to...

  • Client Experience Administrator

    1 month ago

    New York, United States UOVO Full time

    Job DescriptionJob DescriptionDescriptionABOUT UOVOAre you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO—the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an...

  • Client Experience Administrator

    4 weeks ago

    New York, United States UOVO Full time

    Job DescriptionJob DescriptionDescriptionABOUT UOVOAre you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO—the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an...

  • Client Experience Associate

    2 months ago

    New York, United States LVMH Full time

    PosteWHAT WE HAVE TO OFFER:The Client Experience Associate will partner with the CX Manager, warehouse logistics team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with retail, after-care, and the CRM team.YOUR RESPONSIBILTIES: Deliver superior, personalized service to address client inquiries via all...

  • Client Experience Associate

    1 month ago

    New York, United States HSBC Full time

    Job description Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...

  • Client Experience Associate

    2 weeks ago

    New York, United States HSBC Full time

    Job description Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...

  • Client Experience Specialist

    3 days ago

    New York, United States FOUNDRAE FINE JEWELRY Full time

    WHO WE ARE:The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.The collection is founded on a lexicon of archetypal,...

  • Client Experience Specialist

    2 weeks ago

    New York, United States FOUNDRAE FINE JEWELRY Full time

    WHO WE ARE:The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.The collection is founded on a lexicon of archetypal,...