Advanced Medical Support Assistant

Found in: beBee S US - 3 weeks ago

Columbus, United States Department Of Veterans Affairs Full time
Summary

The Chalmers P Wylie Veterans Outpatient Clinic is recruiting for multiple Advanced Medical Support Assistant positions within various services. Medical and/or clinical setting experience required, along with knowledge of medical terminology and patient scheduling experience. The Advanced Medical Support Assistant is responsible for the consult and scheduling management of clinics assigned across multiple facilities.



Duties

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. The major duties of the position include but are not limited to:

  • Recommends changes to existing clinic procedures based on current administrative guidelines.
  • Utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
  • Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
  • Maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate;
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed;
  • Assists the team to reinforce the plan of care and self-help solutions;
  • Enters appropriate information into the electronic record;
  • Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure;
  • Ensures correct and update insurance information is captured;
  • Manages patient systems to verify and validate accuracy and resolve issues;
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment;
  • Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

Work Schedule: Full-Time, Varying/Rotating Shifts, Weekday Shifts, Evening Shifts, Holiday and Weekend work schedules.
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

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