Business Markets Account Analyst

4 weeks ago


Dallas, United States TXU Energy Full time

Job Summary

This position is responsible for providing exceptional customer service for large business customers and internal sales teams. As a member of the Account Service Management team an ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understanding of the balance between customer satisfaction and financial bottom line is key to success.

Job Description

Key Accountabilities

Researches and resolves complicated issues and provide customers with detailed analysis, explanations and reconciliations on contract information

Reviews, discusses and explains products, services, contractual terms and conditions, billing policies and payment options

Responds to service requests, monitors transactions and acts as a liaison with the customer and the Transmission and Distribution Utility companies

Initiates contract changes including amendments and location additions and deletions

Is able to work simultaneously in multiple systems, databases, office programs and online solutions including but not limited to SAP, Access, Excel, various online repositories

Work with the extended sales teams on bids and customer issues when necessary - including attending client meetings and sales pitches

Owns, monitors and reports on assigned monthly risk controls

Works cross-functionally with Sales, Analytics, Billing, Marketing and Revenue Operations to ensure high performance standards and service goals are being met

Negotiates, approves and/or recommends billing adjustments, credits, waivers etc after conducting thorough analysis and in accordance with corporate Delegation of Authority processes

Education, Experience, & Skill Requirements

2+ years experience providing verbal and written customer support

Possesses and utilizes strong analytical, mathematical and problem solving skills

Superior skills interacting and communicating with customers

Strong verbal and written communication skills

Ability to analyze and resolve complex customer issues/cases, independently

Strong decision-making abilities and negotiating skills

Strong understanding and comprehension of market-related transactions; Texas Electric Market and ERCOT preferred

Self-motivated individual

Exhibits flexibility and embraces frequent change

SAP experience preferred

Utilization of MS Office tools

High school diploma or equivalent

Experience gained through college degree programs and certifications or equivalent experience.

Key Metrics

Timely resolution of customer inquiries, in adherence with SL metrics

Customer Satisfaction; measure through customer feedback surveys

Professional communication

Delivery of quality customer experiences

Consistent learning and skill development

Follows all company, legal and regulatory guidelines in response to customer issues

Read the full posting.



  • Dallas, Texas, United States TXU Energy Full time

    Job SummaryThis position is responsible for providing exceptional customer service for large business customers and internal sales teams. As a member of the Account Service Management team an ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and...


  • Dallas, United States Analytic Partners Full time

    Analytic Partners Recognized as a Leader by The Forrester Wave, Marketing Measurement & Optimization, Q3 2023 Report "Analytic Partners dominates with data-driven marketing insights." We are always open to talking to folks with the relevant skills that match the profile for our Senior Marketing Science Analyst position. Please express your interest in...

  • Marketing Analyst

    2 days ago


    Dallas, United States Curemedhealth Full time

    We are looking for a Marketing Analyst who’ll research and identify ways to build our brand and acquire new clients. Marketing Analyst responsibilities include tracking advertising costs, researching consumer behaviour and exploring market trends and opportunities. To be successful in this role, you should have experience with PPC campaigns and be...


  • Dallas, Texas, United States Omni Hotels & Resorts Full time

    Digital Marketing AnalystJob LocationsUS-TX-DallasRequisition ID # of Openings1Category (Portal Searching)MarketingLocationOmni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,...

  • Business Analyst

    1 week ago


    Dallas, United States eTeam Full time

    RESPONSIBILITIES: The Senior Business Systems Analyst applies analytical processes to the planning, design and implementation of technology systems and solutions to meet the business requirements of customer organizations. Defines, designs and implements strategic technology business solutions and leads multiple small to mid-size implementations &...

  • Business Analyst

    2 weeks ago


    Dallas, United States Imprimis Group Full time

    Job DescriptionJob DescriptionImprimis Group, Inc. has partnered with a software and technology services company in Dallas, TX that is hiring a Business Analyst.  The Business Analyst will be responsible for onboarding new alternative asset manager clients to the company platform. This includes but is not limited to becoming an expert in the system and...

  • Business Analyst

    4 weeks ago


    Dallas, Texas, United States TXU Energy Full time

    Job SummaryAs the integration business analyst, this individual will be the right-hand / proxy to the Integration Lead. He or she will manage the Vistra project management tool and be responsible for updating the configuration as the Integration program evolves and providing technical tool support to functional leads. The business analyst will also be...

  • IT Business Analyst

    4 weeks ago


    Dallas, United States Elan Partners Full time

    Title: IT Business Analyst (Digital)Long-term contract (18 months)Hybrid (2-3 days onsite/week)Must be local to the Dallas/Fort Worth areaRequired Skills:3+ years Business Analysis experience to include working with marketing/ecommerce/mobile technologies (iOS/Android, UX for mobile/web, digital analytics)3+ years of experience working with Consumer-facing...

  • IT Business Analyst

    2 days ago


    Dallas, United States Elan Partners Full time

    Title: IT Business Analyst (Digital) Long-term contract (18 months) Hybrid (2-3 days onsite/week) Must be local to the Dallas/Fort Worth area Do you have the skills to fill this role Read the complete details below, and make your application today. Required Skills: 3+ years Business Analysis experience to include working with marketing/ecommerce/mobile...

  • IT Business Analyst

    4 weeks ago


    Dallas, United States Elan Partners Full time

    Title: IT Business Analyst (Digital)Long-term contract (18 months)Hybrid (2-3 days onsite/week)Must be local to the Dallas/Fort Worth areaRequired Skills:3+ years Business Analysis experience to include working with marketing/ecommerce/mobile technologies (iOS/Android, UX for mobile/web, digital analytics)3+ years of experience working with Consumer-facing...

  • Business Analyst

    4 weeks ago


    Dallas, United States Wipro Limited Full time

    Job description We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis documenting processes and performing some user acceptance testing. To succeed in this role you should have a natural...

  • IT Business Analyst

    2 days ago


    Dallas, United States Thomas, Edwards Group Full time

    Our client in Dallas, TX is looking for an IT Business analyst to join their amazing team as soon as possible. This is Midlevel role and requires 3 days onsite .As the IT Business Analyst, you will be the catalyst for technological innovation and efficiency within our organization. You will play a crucial role in troubleshooting system issues, designing and...


  • Dallas, United States Selby Jennings Full time

    A well established Middle Market Private Equity firm in Dallas, TX, is looking to add a Business Development Deal Sourcing Analyst to their team. The team is comprised of industry experts and investment professionals dedicated to driving exceptional results and fostering long-term success for their portfolio companies. Given the flatter nature of the...


  • Dallas, United States Selby Jennings Full time

    A well established Middle Market Private Equity firm in Dallas, TX, is looking to add a Business Development Deal Sourcing Analyst to their team. The team is comprised of industry experts and investment professionals dedicated to driving exceptional results and fostering long-term success for their portfolio companies. Given the flatter nature of the...


  • Dallas, United States Selby Jennings Full time

    A well established Middle Market Private Equity firm in Dallas, TX, is looking to add a Business Development Deal Sourcing Analyst to their team. The team is comprised of industry experts and investment professionals dedicated to driving exceptional results and fostering long-term success for their portfolio companies. Given the flatter nature of the...

  • Business Analyst

    1 week ago


    Dallas, United States Buzzclan Full time

    Job DescriptionJob DescriptionJob Title: Business Analyst - HealthcareJob Location: Dallas TXJob Tenure: Full Time In this position, you will act as a bridge between business problems and technology solutions specifically in the realm of Client Operations. You will work as a liaison between the business units and IT Client Implementations department team by...


  • Dallas, United States Buzzclan Full time

    Job DescriptionJob DescriptionJob Title: Business Analyst - HealthcareJob Location: Dallas TXJob Tenure: Full Time5 years of heathcare expereince is manadate In this position, you will act as a bridge between business problems and technology solutions specifically in the realm of Client Operations. You will work as a liaison between the business units and...

  • Business Analyst

    14 hours ago


    Dallas, United States BuzzClan Full time

    BuzzClan is an elite business consulting firm collaborating to provide software, advisory and implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space. Job Title: Business Analyst -...

  • Business Analyst

    1 week ago


    Dallas, United States BuzzClan Full time

    BuzzClan is an elite business consulting firm collaborating to provide software, advisory and implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Title: Business Analyst -...

  • Business Analyst

    4 weeks ago


    Dallas, United States TXU Energy Full time

    Job Summary As the integration business analyst, this individual will be the right-hand / proxy to the Integration Lead. He or she will manage the Vistra project management tool and be responsible for updating the configuration as the Integration program evolves and providing technical tool support to functional leads. The business analyst will also be...