Ops Strategy Associate

4 weeks ago

Boston, United States Hometap Full time

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.  

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more 

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

As our Ops Strategy Associate, you’ll have a meaningful opportunity to evolve Hometap’s systems, processes, and approach to scaling our business. You’ll drive & support projects aimed at improving customer and employee satisfaction, shortening our cycle times, and upholding quality of execution, ensuring that our operations can support continued growth . 

This position will be an essential member of the Ops Strategy team, whose core charter is to identify, prioritize, and execute on process improvement opportunities that enhance the Hometap homeowner and employee experiences. Reporting to the Ops Strategy Manager, you’ll work cross functionally with operations and sales leadership, product managers, designers, capital, marketers, analysts, and legal & compliance counsel to execute against our shared strategy.

What you'll do:

  • Continuously optimize the what, who, how, and when of our end-to-end investment process to provide a best in class experience for homeowners and employees at scale
  • Use data and analytics to identify opportunities for process improvement, design experiments and implement those changes to support key business goals
  • Work collaboratively across internal teams to design and implement solutions that drive user adoption, execute implementation plans, and evaluate their impact
  • Set and track KPIs and OKRs for launch initiatives and operational processes
  • Contribute to the planning and execution of change communications and organizational change management 
  • Develop implementation plans for new underwriting investor requirements and underwriting policies
  • Evaluate insource vs. outsource solutions, helping to determine how best to fix problems and scale operations efficiently.

What you bring:

  • 2+ years of related experience in business operations, operations strategy, project program management, or vendor management
  • Strong written, verbal, and visual communication skills to communicate clearly and professionally. You are excellent at providing instructions any user can follow, and at helping stakeholders understand why our process is the way it is.
  • Empathy for homeowners and internal stakeholders. You believe that quality and efficiency issues represent an opportunity for process improvement, and assume best intent of users.
  • Strong analytical skills, preferably comfort with Google Sheets / Excel and SQL
  • Technical curiosity to learn and understand how software works. You can effectively distinguish user error from system errors, and help prioritize solutions based on level of effort and level of impact. You can foresee and communicate scenarios that should be accounted for in sales & operations teams workflows in our software.
  • Demonstrate strong critical thinking and communication skills, with a creative, flexible, and solutions-oriented approach to problem-solving
  • Detailed and organized in execution
  • Strong preference for experience in the mortgage/fintech or title space
  • Bonus if you have experience in implementing new underwriting & investment policy requirements

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

 

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. 
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

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