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Registered Dental Hygienist
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Dental Hygienist
5 days ago
Hawthorne, United States Toothio Full timeJob DescriptionJob DescriptionBe one of Toothio's first dental professionals. Dental Hygienist License requiredToothio is revolutionizing how Dental Hygienists work!We find local opportunities for you and send them directly to your phone.No commitment to any schedule, you decide exactly when and where you work.These opportunities are both short and long...
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Dental Hygienist
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Hawthorne, United States Toothio Full timeJob DescriptionJob DescriptionBe one of Toothio's first dental professionals.Toothio is revolutionizing how Dental Hygienists work!We find local opportunities for you and send them directly to your phone.No commitment to any schedule, you decide exactly when and where you work.These opportunities are both short and long term.Best Part? You set your...
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Dental Hygienist
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Dental Hygienist
5 days ago
Hawthorne, United States Toothio Full timeBe one of Toothio's first dental professionals.Toothio is revolutionizing how Dental Hygienists work!We find local opportunities for you and send them directly to your phone.No commitment to any schedule, you decide exactly when and where you work.These opportunities are both short and long term.Best Part? You set your hourly rate and we pay you as soon as...
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Dental Hygienist
2 weeks ago
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Dental Hygienist
6 days ago
Hawthorne, United States Toothio Full timeBe one of Toothio's first dental professionals. Toothio is revolutionizing how Dental Hygienists work! We find local opportunities for you and send them directly to your phone. No commitment to any schedule, you decide exactly when and where you work. These opportunities are both short and long term. Best Part? You set your hourly rate and we pay you as...
Dental Assistant
4 months ago
Job Title : Customer Service Manager
Location : Hawthorne, CA 90250
Work Schedule : 6 am - 5:00 pm, Monday through Friday
Contract Duration : Direct Hire (Full Time)
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement
Responsibilities:
Responsible for providing superior customer service and support including:New accounts and new to business unit in-person, or phone-call follow up.Client at risk review with sales and operational leadership and phone-call follow up.Lost Accounts review with sales and operational leadership and phone-call follow up.Review customer calls, objectives and results with sales and operational leadership team on a scheduled basis.New accounts
New to Business Unit
Top accounts
Client-at-Risk accounts
Lost accounts
Completely solve issues and problems requiring investigation and research in a timely manner that relate to remakes, services failures and relationship maintenance. Report progress and concerns in a timely manner and communicate to appropriate individuals.Obtain pertinent product and service information from customers and prospects, and convey to Sales, Department Managers, and General Manager and other internal operational departments as needed.Follow up on all customer complaints to ensure the issues identified are resolved to the customer s satisfaction and use as an opportunity to coach team members.Evaluate incoming rework cases, communicate solutions with customers as well as internal technical teams, and make changes to Dr. preferences with department managers (as documented through Magic Touch) as required.Provide chair side clinical support to customers as required.Work with the management team and sales to keep attrition/churn at or below 4%.Evaluate and suggest new and innovative ways to support the customers internally and externally.Make recommendations for and/or facilitate training for customers, managers, team members, and customer service teams as required.Represent NDX Laboratories at various trade shows, dental conferences and study groups.Coordinate annual Certified Dental Lab (CDL) filing, and work with General Manager on lab maintenance of certification.Maintenance of Certified Dental Technician (CDT) designation in compliance with NDX CDT program policy.LAMA Coach to facilitate effective lab wide customer service.Provide back-up removable technician and final QC of removable and fixed cases as needed.Provide back-up technical communications support for customers, managers, and team members that ensures adherence to company standards and procedures as well as customer preferences and expectations.All other duties as assigned.Education/Experience:
High school diploma or GED equivalentMinimum 2 years of management experience; preferably in a manufacturing environment.Minimum 2 years customer service experience, preferred.Associated topics: dental biller, bilingual, certified dental assistant, clinical, clinical assistant, dental assistant, efda, oxide, steps, x ray
