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Telecommunicator Part-Time

3 months ago

Burlington, United States City of Burlington NC Part time
Job Description

Do you want to make a difference? Does taking 911 calls spark an interest in you? If so, the Burlington Police Department is seeking a full-time Telecommunicator. About Us: The Burlington Communications Center is a 24-hour a day, 7-days-a-week center. The center functions as a vital link between the City of Burlington's and the City of Graham's police and fire departments and those who need emergency and non-emergency assistance. What you will do: Performs routine telecommunications work in receiving and processing emergency and non-emergency calls for the police and fire department. You will be responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations. Policing with a Purpose:  Preserving the Sanctity of ALL Life  Nurture and Protect Democracy Ensure Procedural Justice and Fundamental Fairness Spirit of Service Protect the Community from Harm Treat all individuals with Dignity and Respect-the ethical foundation of policing  This is a part-time, fill-in position. Work is performed on a 12-hour shift and includes nights, weekends and holidays. 

Examples of Duties

Receives incoming calls from the public; evaluates requests for service and makes decisions on which public agency provides the required assistance to the situation; prioritizes the call according to severity Receives after-hours calls for animal control, utilities, street maintenance, and traffic signal malfunctions Operates the TTY service for the Telecommunication Device for the Deaf tests calls on weekly basis to ensure systems are operating as required Dispatches police or fire officials to emergencies; communicates with police or fire officers during situations; sends additional units to situation based on officers requests or updated information Monitors self-initiated activities of police officers and provides them with information obtained by operation the NCIC system on retained suspects Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; logs all activities of the DCI terminal Uses NC AWARE Program to check for outstanding warrants; communicates results to officers in the field Work involves public contact, which requires tact, firmness, and decisiveness & is performed in accordance with department policy and state and federal law Closes telecommunications calls for service and identifies fire or police units back in service Updates criminal history logs Keeping visual on offices and prisoners while in the secure area Performs related duties as required

Qualifications

Knowledge, Skills, and Abilities General knowledge of current telecommunications practices and procedures General knowledge of the practices and procedures used in the police and fire departments General knowledge of city geography and street locations General knowledge of the operation and use of computer aided dispatching equipment General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals Demonstrated ability to operate a computer terminal, telephones, radios, computer-aided dispatch (CAD) consoles Demonstrated ability to read maps quickly, scan warrant files, and review recorded tapes Proficient in the use of Language Line interpreting services, to connect 911 callers with Interpreters quickly and efficiently Minimum Requirements High School Diploma or GED equivalency  At least 6 months of work experience in a dispatch function or extensive public contact role. Special RequirementNC DCI Certification to be obtained within 6 months. Preferred Prior experience in a law enforcement or fire/EMS environment  Current certification as an emergency service Telecommunicator by NC Sheriff Standards

Supplemental Information

Physical Requirements and Working Conditions Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks.  Work typically involves the ability to physically perform the basic life operational functions of grasping, feeling, talking, hearing and repetitive motions.  Employee works rotating shifts which can cause fatigue from switching internal biorhythm clocks.  Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.   Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.   Working conditions include inside environmental conditions.