Advanced Medical Support Assistant
1 month ago
The Advanced Level Medical Support Assistant (AMSA) position serves as a clinic clerk and is a foundational role within the clinic.
Duties
- Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
- Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
- Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
- Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
- Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
- Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
- Daily review of active/pending Consults, Recall list and MHV secure messaging communications for accuracy and disposition.
- Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
Telework: Available, specific schedule will be discussed at the interview.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Recruitment Incentives: Authorized
Financial Disclosure Report: Not required
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