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Communication Cust Serv Oper-FT-Evening
3 months ago
Overview
“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”
Come join our Amazing team here at Hackensack Meridian Health We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more
Operates an Infinity Ultracomm/G-3 Communication Network engaged in providing services for Raritan Bay Medical Center to include Perth Amboy and Old Bridge Divisions.
Responsibilities
- Operates an Amtelco Infinity/G-3 communication call center engaged in providing services for Raritan Bay Medical Center to include Perth Amboy/Old Bridge Divisions and Physicians Answering Service.
- Answers incoming Medical Center calls to Include internal and external calls for Perth Amboy and Old Bridge Division. Screens calls according to Medical Center policies.
- Answers Physicians Answering Service calls with answer phrase displayed on screen, types messages given by caller, dispatches messages by calling physician/office and patching physicians/patients.
- Uses Directory for both Divisions, Physicians Accounts, Physicians Office Numbers, Beeper Numbers and other Directory listings.
- Dials outgoing calls for in-house personnel that cannot dial directly and screen calls as required.
- Uses Network Paging System to beep In- house personnel, administrative personnel and physicians on answering service.
- Overhead Paging
- Digital Pagers
- Alpha Numeric Messages to Pagers & Cell Phones
- Handles patient information calls after hours, in accordance with Hospital policies. Follows HIPAA regulations ensuring patient confidentiality.
- Answers Service Consultation line, takes consult information then notifies the physician on-call according to the specialty and service schedule.
- Process calls for Language Interpreter, Obtains information then contacts outside company or in-house interpreter. Completes form to include name of caller language needed and interpreter¿s number. Maintains and accurately updates information.
- Maintains and updates specials accurately with information requested by physician which includes doctor on-call, office hours and a covering physician.
- Assures all messages taken are dispatched to the physician/office accurately. Locates physician which includes doctor on-call, office hours and covering physician.
- Takes changes for permanent information.
- Hospital Directory: updates &deletions
- Answering Service: changes in account information.
- Completes tickets for on-call personnel, Renal and for international calls. Responsibilities during emergency situation
- Initiates codes by paging overhead, beeping on-call personnel and notifying the appropriate departments.
- Completes forms for Code Blue, Code Red, Code Heart, Rapid Response, Code Stroke, Code Green, Code Orange, Code Elopement, Disaster and Bomb Threat.
- Responds to Code Red by reading printout on screen with location, calling fire department on direct line and notifying appropriate department.
- Recognizes and reports malfunction of equipment in need of repair.
- Reports system problems with Verizon, Avaya, Amtelco, USA Mobility to supervisor or telephone coordinator.
- Notifies physician when office number is not forwarded to service. Calls Verizon to assist with call-forwarding problems.
- Maintains Ultra Comm to ensure lines are idle and ready to transmit. Monitors Fax Machine to ensure accurate transmission of on-call schedules.
- Performs other assignments as requested by Communications Supervisor.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or experience.
- Must include customer service relations experience, typing skills of 30 wpm, one year experience with a central computer/communication based system.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
