Business Analyst

6 days ago

Arlington, United States Motion Recruitment Full time
Business Analyst

The company is located in Reston, VA and will remain 100% remote.

What You Will Be Doing: Collect, organize, and analyze data from various sources such as ServiceNow, Excel, Word, SharePoint, and other business databases. Ensure data completeness and resolve discrepancies. Collaborate within a team, gather feedback on data results from technical members, and offer constructive challenges. Generate accurate, properly formatted monthly Service Level Availability reports for customers. Provide timely communication on report statuses, issues, and risks to stakeholders, cross-functional teams, and managers. Maintain detailed records of customer go-live events, data, and report results. Assist the Business Support Management team as needed, including: Developing and maintaining standard operating procedures and knowledge base articles. Conducting business process training. Contributing to the maintenance of project management standards, process improvements, and best practices. Required Skills & Experience: Bachelor’s degree with 3 years of experience, or Master’s degree. At least 3 years of analytical experience. Advanced proficiency in MS Excel; VBA scripting experience is a plus. 2 years of experience in Cloud/IT operations, software engineering, systems engineering, or a related field. Experience collaborating with technical teams. Strong verbal, written, and interpersonal communication skills. Preferred experience with SAP Analytics Cloud, Tableau, or similar business intelligence tools, including developing and maintaining data models, reporting, and visualizations. Preferred experience with ServiceNow. Strong work ethic and commitment to quality. In-depth understanding of business process and cloud technology requirements, especially SaaS. Excellent analytical and organizational skills, with the ability to manage multiple priorities. Ability to adapt and shift priorities efficiently when needed. Demonstrated ability to work independently and resolve complex issues. Self-motivated, with the ability to work under pressure and deliver high-quality results. Builds strong partnerships with both internal and external stakeholders. Actively contributes to fostering collaboration. Communicates key information in a timely manner, offering constructive feedback to cross-functional teams and managers. Ability to quickly learn new functional and technical concepts. Exceptional verbal and written communication and interpersonal skills.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.

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